SPA Manager

2日前


Tokyo Specialized Group

SPA Manager | Luxury Hotel スパマネージャー | ラグジュアリーホテル
Our client, a renowned luxury hotel chain, is seeking a SPA Manager to oversee and coordinate spa services, ensuring exceptional guest and employee satisfaction. This role offers the opportunity to manage a team, support financial goals, and enhance customer service in a prestigious hospitality environment.

私たちのクライアントである名高いラグジュアリーホテルチェーンでは、スパサービスの監督と調整を担当し、ゲストと従業員の満足度を高めるスパマネージャーを募集しています。この役職は、チームを管理し、財務目標をサポートし、名門ホスピタリティ環境での顧客サービスを向上させる絶好の機会です。

主な業務内容:

  • スパサービス(サロン、スキンケア、マッサージ)の監督
  • ゲスト満足度の確保とクレーム対応
  • スパの予算と財務目標の管理
  • スパと設備の清潔さの維持
  • 従業員のトレーニングと評価プログラムの実施
  • スパ予約と受付業務の調整
  • スパディレクターの業務サポート

    • Supervise spa services including salon, skin care, and massage
    • Ensure guest satisfaction and handle complaints
    • Manage spa budgets and financial goals
    • Maintain cleanliness of spa and equipment
    • Conduct employee training and recognition programs
    • Coordinate spa reservations and reception desk activities
    • Support Spa Director in daily operations

応募資格:

  • スパまたはゲストサービスでの2年以上の経験
  • 高校卒業または同等の資格
  • スパ管理ソフトウェアの経験があれば尚可
  • 優れた顧客サービススキル
  • 予算管理と財務管理の知識
  • リーダーシップとチーム管理能力

    • 2+ years experience in spa or guest services
    • High school diploma or GED
    • Experience with spa management software is preferred but not mandatory
    • Strong customer service skills
    • Knowledge of budgeting and financial management
    • Leadership and team management skills

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