SPA Manager | Luxury Hotel スパマネージャー | ラグジュアリーホテル
Our client, a renowned luxury hotel chain, is seeking a SPA Manager to oversee and coordinate spa services, ensuring exceptional guest and employee satisfaction. This role offers the opportunity to manage a team, support financial goals, and enhance customer service in a prestigious hospitality environment.
私たちのクライアントである名高いラグジュアリーホテルチェーンでは、スパサービスの監督と調整を担当し、ゲストと従業員の満足度を高めるスパマネージャーを募集しています。この役職は、チームを管理し、財務目標をサポートし、名門ホスピタリティ環境での顧客サービスを向上させる絶好の機会です。
主な業務内容:
- スパサービス(サロン、スキンケア、マッサージ)の監督
- ゲスト満足度の確保とクレーム対応
- スパの予算と財務目標の管理
- スパと設備の清潔さの維持
- 従業員のトレーニングと評価プログラムの実施
- スパ予約と受付業務の調整
スパディレクターの業務サポート
- Supervise spa services including salon, skin care, and massage
- Ensure guest satisfaction and handle complaints
- Manage spa budgets and financial goals
- Maintain cleanliness of spa and equipment
- Conduct employee training and recognition programs
- Coordinate spa reservations and reception desk activities
- Support Spa Director in daily operations
応募資格:
- スパまたはゲストサービスでの2年以上の経験
- 高校卒業または同等の資格
- スパ管理ソフトウェアの経験があれば尚可
- 優れた顧客サービススキル
- 予算管理と財務管理の知識
リーダーシップとチーム管理能力
- 2+ years experience in spa or guest services
- High school diploma or GED
- Experience with spa management software is preferred but not mandatory
- Strong customer service skills
- Knowledge of budgeting and financial management
- Leadership and team management skills
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