Associate, People Service Delivery

4週間前

Tokyo THE BANK OF NEW YORK MELLON CORPORATION

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Associate, People Service Delivery to join our People team. This role is located in Japan (Tokyo), hybrid .

In this role, you'll make an impact in the following ways:

  • With limited guidance, implementation and monitoring of assigned activity or processing area (Onboarding, Offboarding, Payroll, Benefits Admin, compensation, Audit & Compliance, regulatory submissions, Invoice Processing and other seasonal / annual activities etc.) As the advanced level client service role undertakes complex or unprecedented assignments. Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end.
  • Serves as subject matter expertise in People Operations process for Japan and knowledge of other APAC countries would be an added advantage
  • Monitors workflow at each step, ensures completion and required approvals are in place; identifies roadblocks and follows through to resolution.
  • Develops reports for more senior professionals and management on process interruptions and inefficiencies. Typically supports higher level staff on a large, complex or risky solution but may directly monitor a small to mid-sized solution, guiding and serving as a resource for peers and lower staff in its correct execution. May require country, region or subject matter expertise to perform role.
  • As directed, provides analytical support for assigned process or solution. Organize and monitor incoming/outgoing data and the process flow. Follow up with clients to rectify missing or unclear data, signatory authorities, etc. and coach lower level staff on improving adherence to process standards. Significant interaction across all HR COEs, advisors and process areas.
  • Serve as an escalation point for People Solution Center (HR Contact Centre), providing advice and support on issues which may be more complex or non-routine in nature and which require additional consideration or data gathering before engaging an HR advisor or COE. Determines appropriate response (either on their own or through referral to the next level) and follows through to ensure resolution. Assists with assessing the quality and performance of solutions through analysis and interpretation of relevant data.
  • Helps management to develop and standardize people solutions, providing relevant analysis of activities and other processes. Provides recommendations for improvement in efficiency, customer satisfaction, etc. Assists in implementation of SOPs, educating contact center staff and other HR stakeholders as required.
  • Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as federal/state/country laws policies and regulations or industry standards. Escalates complex observations to higher level staff. May recommend solutions for corrective actions.
  • No direct reports; provides guidance to more junior professionals as needed.
  • This is an Individual contributor role however, People leader experience would be added advantage for any future growth opportunities
  • Scope is limited to the quality and accurate completion of own work. Contributes to the achievement of team goals.

    • To be successful in this role, we're seeking the following:

  • Bachelor's degree or the equivalent combination of education and experience is required.
  • + years of total work experience with People (HR) Operations preferred
  • Native speaker of Japanese and business level English
  • Experience and knowledge in payroll and social insurance administration

    • At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top for Diversity and Inclusion,
  • Bloomberg's Gender Equality Index (GEI),
  • , Disability: IN – % score,
  • Human Rights Campaign Foundation, Corporate Equality Index,
  • Dow Jones Sustainability Indices, Top performing company for Sustainability,
  • Forbes Blockchain ,

    • Our Benefits:

    BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

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