What You Can Expect
We are seeking an experienced Channel Solutions Engineer with a proven track record of success to join our team at Zoom. In this role, you will play a key part in driving channel partner success by architecting, designing, and demonstrating tailored solutions that address unique business challenges and objectives.

As a trusted advocate for customers and channel partners, you will work closely with cross-functional teams—including Sales, Product Development, and Customer Success—to ensure seamless solution delivery and business outcomes.

A strong understanding of the Unified Communications as a Service (UCaaS) industry, along with solid knowledge of the Contact Center as a Service (CCaaS) space, is essential. You will be expected to clearly articulate Zoom's solutions and architectural advantages in supporting Channel Account Managers (CAMs) help customers overcome their most complex collaboration challenges.

The role is based in Tokyo and will report to the Field and Partner Solutions Engineering Manager, Japan

About The Team
At Zoom, we support a diverse range of customers and partners in bringing cutting-edge communication and collaboration solutions to their organizations. Our goal is to orchestrate strategic, collaborative, and customer-focused discussions and experiences that highlight what's possible with Zoom.

Responsabilties

• Leading strategic sales engagements and provide expert technical support to customers, partners, and internal teams.
• Building trusted relationships across the customer and channel ecosystem while enabling partners to adopt and manage Zoom's UCaaS and CCaaS platforms.
• Acting as a subject-matter expert on UCaaS/CCaaS technologies, industry trends, and competitive positioning.
• Collaborating with global teams to drive product innovation, enhancements, and customer-focused solutions.
• Designing and deliver next-generation communication solutions, including demos, proofs of concept, and deal-support activities.
• Contributing to sales strategy, marketing initiatives, and product development through market intelligence and customer insights.

What We're Looking For

• Build good rapport with customers through business acumen, technical expertise, and executive presence.
• 5+ years of experience as a Solutions Engineer or in similar technical pre-sales roles, ideally within UCaaS/CCaaS environments.
• Have demonstrated experience with SaaS collaboration tools, including web conferencing, cloud voice, and unified communications.
• Have solid understanding of traditional voice communications systems, networking protocols, and security best practices.
• Have knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Have experience of working within the channel landscape and supporting partner-driven engagements.
• Native Japanese skill/Business Level English skill with a TOEIC score of 700+ will be highly considered.

職務概要
Zoomでは、実績のある経験豊富なチャネルソリューションエンジニアを募集しています。この役割では、独自のビジネス課題や目標に対応するカスタマイズされたソリューションを設計、デザイン、実演することにより、チャネルパートナーの成功を推進する重要な役割を担います。

お客様とチャネルパートナーの信頼できる擁護者として、セールス、製品開発、カスタマーサクセスなどのクロスファンクショナルチームと緊密に連携し、シームレスなソリューション提供とビジネス成果を確保します。

Unified Communications as a Service(UCaaS)業界に関する深い理解と、Contact Center as a Service(CCaaS)分野に関する確かな知識が不可欠です。チャネルアカウントマネージャー(CAM)をサポートし、お客様が最も複雑なコラボレーションの課題を克服できるよう、Zoomのソリューションとアーキテクチャの優位性を明確に説明することが期待されます。

この役職は東京を拠点とし、フィールドおよびパートナーソリューションエンジニアリングマネージャー(日本)に報告します。

チームについて
Zoomでは、最先端のコミュニケーションおよびコラボレーションソリューションを組織にもたらすために、多様なお客様やパートナーをサポートしています。私たちの目標は、Zoomで可能なことを強調する戦略的、協力的、そして顧客中心の議論と体験を調整することです。

職務詳細

• 戦略的な営業活動をリードし、お客様、パートナー、および社内チームに専門的な技術サポートを提供いただきます。
• お客様とチャネルエコシステム全体で強固な関係を構築し、パートナーがZoomのUCaaSおよびCCaaSプラットフォームを採用・管理できるよう支援いただきます。
• UCaaS/CCaaS技術、業界動向、競合状況に関する専門家として活動いただきます。
• 製品革新、機能強化、顧客中心のソリューションを推進するためにグローバルチームと協力いただきます。
• デモ、概念実証、取引サポート活動を含む次世代コミュニケーションソリューションを設計・提供いただきます。
• 市場情報と顧客インサイトを通じて、販売戦略、マーケティング活動、製品開発に貢献いただきます。

求めるご経験/スキル

• ビジネスの洞察力、技術的専門知識、および経営幹部としての存在感を通じて、顧客との良好な関係を構築できる方
• 5年以上のソリューションエンジニアまたは同様の技術的プリセールス経験(UCaaS/CCaaS環境内での経験が理想)。
• ウェブ会議、クラウド音声、およびユニファイドコミュニケーションを含むSaaSコラボレーションツールの実証された経験
• 従来の音声通信システム、ネットワークプロトコル、およびセキュリティのベストプラクティスに関する確かな理解
• AWS、Azure、またはGoogle Cloudなどのクラウドプラットフォームに関する知識
• チャネル環境内での業務経験およびパートナー主導のエンゲージメントをサポートした経験
• ネイティブレベルの日本語スキル/TOEIC700点以上のビジネスレベルの英語スキル(歓迎)

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.