dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.
We're looking for
Insights Client Success Lead
who expects more from their career.
It's a chance to build relationships with assigned retailers, promote customer-first principles, and develop dunnhumby work plans for retailers so they can recognize value, satisfaction, and return on investment, including eventual up-sell contract renewal of dunnhumby propositions, achieve performance goals with retailers. Manage P&L and drive Collaboration between Retailer and Supplier/CPG to increase understanding of customers and achieve mutual growth.
You will lead a team that includes the Retailer and/or Shopper Insight's Retail partner Lead to manage the reporting line.
What We Expect From You
- A Bachelor's or Master's degree.
- Experience in the Retail/CPG industry or consulting with a focus on client success.
- Proven ability to lead and grow teams.
- Strong stakeholder management skills, especially with senior leaders.
- Ability to drive commercial value through products and services
- Ability to identify growth opportunities and lead contract negotiations.
- Identify and build relationships with Retail Partners; expand dunnhumby contacts along the Retail Partner value chain and better understand how customer-first principles can take root.
- Build and disseminate deep knowledge of Retail Partners and their strategies to the team.
- Effective collaboration across internal teams and external partners.
- Strong communication and governance skills
- Establish effective governance, ensure priority planning, and ensure two-way feedback
- Identify opportunities to upsell additional dunnhumby features and drive the sales process through to contract.
- Maximize Retail Partner value by driving Collaboration across the dunnhumby team to demonstrate a consistent approach to Retail Partner and an integrated, holistic Retail Partner plan.
- Support product development by sharing Retail Partner needs and user stories.
- Regularly measure and review the ROI and value you are generating with retailers, including Retail Partner impact studies.
- Industry awareness and active participation in networking and marketing events.
- Commitment to upholding company values, managing risk, and supporting team development
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found
(here)
-
Tokyo dunnhumbydunnhumby adalah pemimpin global dalam Sains Data Pelanggan, bekerja sama dengan dunia retail dan merek yang paling ambisius untuk meletakkan pelanggan di hati setiap keputusan. Kami menggabungkan pengetahuan mendalam, teknologi maju, dan kerja sama erat untuk membantu klien kami ...
-
Tokyo dunnhumbyWe're looking for Insights Client Success Lead who expects more from their career.dunnhumby is the global leader in Customer Data Science... · ...
-
Tokyo, Tokyo dunnhumby ￥2,000,000 - ￥2,800,000 per year+We're looking for · Insights Client Success Lead · who expects more from their career. · We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. · ...
-
Tokyo, Japan VisaEl consultor de éxito para clientes es responsable de proporcionar asistencia operativa a un gran número de clientes de Visa. El equipo es responsable de ayudar a los clientes a resolver problemas y mejorar oportunidades en ejecución. · Apoyar y/o supervisar la implementación de ...
-
Tokyo Pegasystems ￥4,000,000 - ￥8,000,000 per yearAs the recognised industry leader in strategic business applications, Pega challenges companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer-centric. Our Client Success team is an integral part of our rapid ...
-
Tokyo Visa $1,000,000 - $1,200,000 per yearThe Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognizes client specific requirements. · ...
-
Tokyo, Tokyo BlueMatrixJob summary · We are seeking a highly skilled and commercially minded Client Success Manager to support a portfolio of strategic and mid-market investment banking clients across Japan. · Qualifications5-7+ years of experience in customer success, relationship management or accoun ...
-
Tokyo, Tokyo Gartner ￥2,000,000 - ￥2,800,000 per yearThe Client Success team follows a Client for Life Philosophy and associates ensure that every Gartner client receives value far exceeding their investment. · ...
-
Tokyo BlueMatrixWe are seeking a highly skilled and commercially minded Client Success Manager to support a portfolio of strategic and mid-market investment banking clients across Japan. · This role is responsible for driving client adoption satisfaction and retention by serving as a trusted par ...
-
Tokyo, Tokyo MeltwaterWe are searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premium Support portfolio. · Manage a portfolio of Enterprise Premium Support clients. · Handle day-to-day reactive requests by delegating tasks to Managed Services, ...
-
Tokyo, Japan Strider TechnologiesWe are seeking a Client Success Manager to support our clients in achieving results with Strider products by delivering an exceptional client experience. · ...
-
Tokyo, Japan Strider TechnologiesClient Success at Strider supports clients in achieving results with Strider products by delivering an exceptional client experience. · ...
-
Tokyo Van Cleef & ArpelsThe Client Insights Assistant Manager will support the effective utilization of client insights and the implementation of data-driven CRM and Clienteling strategies for the Japan market, · More than a job…it’s an experience · ...
-
Tokyo PegasystemsMeet Our Team Pega provides innovative technology to the world's most innovative organisations. · ...
-
Tokyo Visa ￥8,000,000 - ￥12,000,000 per yearAs a Senior Consultant supporting Japan market, you will be leading Client Services operational and processing engagements as well as supporting Value-Added Services activities. · Act as a primary point of contact for providing day-to-day operational support to clients. · Establi ...
-
Tokyo VISA ￥10,000,000 - ￥20,000,000 per yearThis Sr. Consultant, Client Success will lead Client Services operational and processing engagements supporting Japan market clients. · Act as primary point of contact for day-to-day operational support. · Foster relationships with clients and internal stakeholders. · Lead cross- ...
-
Tokyo Similarweb+Job summary · +At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. · +ResponsibilitiesAs part of our GTM team you will work alongside the industry's top talent where you will have opportuni ...
-
Tokyo, Japan Visa $50,000 - $70,000 per yearAs a Senior Consultant supporting Japan market, you will be leading Client Services operational and processing engagements as well as supporting Value-Added Services activities. · ...
-
Tokyo, Tokyo CargillThe Marketing and Insights Lead will execute marketing and insights activities related to strategic customers, consumers, brands, products, categories, · market trends, business intelligence and competitive intelligence. · ...
-
Tokyo BlueMatrix Full time￥800,000 - ￥12,000,000We are seeking a highly skilled and commercially minded Client Success Manager to support a portfolio of strategic and mid-market investment banking clients across Japan. · years of experience in customer success relationship management or account management roles preferably with ...
-
Tokyo, Tokyo, JP Japan, - CargillThe Marketing and Insights Lead will execute marketing and insights activities related to strategic customers, consumers, brands, products, categories, market trends, business intelligence and competitive intelligence. · ...
.png?1603752378)
