Systems Engineering : Field Service Technician, ATC Program

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Your Rohde & Schwarz recruiting team is looking forward to receiving your application.

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City/region Nationwide (USA) Entry level Professionals, Young professionals Employment Type Full-time Ref. Number 13206

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At Rohde & Schwarz, we provide our customers with extensive post-sales support, training, free technical support, and close personal contact from our engineers out in the field. This position supports services for our Air Traffic Controller (ATC) products. We are hiring Field Service Technicians in multiple locations across the U.S. to support the deployment of advanced systems at customer installation sites. In this role, you will work closely with customers and contracting partners to coordinate, manage, and execute system installations, ensuring high-quality service and customer satisfaction. Our Field technicians must reside within one hour of a major international airport, be willing and able to travel up to 95% of the time and have strong communication and collaboration skills.

Your tasks

• Conduct on-site or in-house site surveys, installation and repair of equipment/systems to ensure it meets Rohde & Schwarz' high standards of performance
• Diagnose equipment malfunctions, perform repairs and complete preventative maintenance
• Provide remote support to customers and complete service tickets in the ticketing system
• Available to support a 24x7 on-call schedule together with a team, and respond to on-demand travel for service actions
• Understand complex system architecture and apply that to diagnostic process
• Read and interpret blueprints, specifications, and electrical schematics to ensure proper installation
• Represent the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• Accurately prepare daily logs and reports of work performed, including hours spent and inventory used for each assignment
• Ability to work independently on moderately complex projects
• Effectively communicate with customers in a professional business environment

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• Daily adventures and challenges
• Our passionate team
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Your Qualifications

• 4+ years of experience in systems repair, maintenance, and installation- telecom cabling installation a plus
• Familiarity with ATC systems installation and service is a plus
• Experience conducting site surveys
• Hands-on experience with electrical, mechanical and construction related projects
• Hands-on experience in cabling for VOIP and telecom-related installations and maintenance.
• Understanding of IP Networking and network configuration principles
• Basic understanding of RF concepts and devices
• Can effectively use standard professional software such as Microsoft Office products and ticketing systems
• Ability to travel up to 95%, primarily domestic travel with occasional international travel, often on short notice
• Willingness to work outside standard working hours, on holidays and weekends
• Must be capable of lifting 75 pounds- including but not limited to, loading, and unloading, operating equipment, and assisting in the transportation of various materials
• Based within commute distance of a major US commercial service airport
• US Person, capable of obtaining FAA security clearance and pass a government clearance background check

Interested?

We are looking forward to receiving your application

The total compensation for this position is $33-$48 per hour. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job-related skills.

We promote equal opportunities and welcome applications from people with and without disabilities. We offer an inclusive work environment where all individuals can develop their skills and talents regardless of gender, nationality, ethnic and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.

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Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.

Our offer

• Flexible working hour models
• Training & continuing education
• Privately owned company
• Promoting innovation
• Long-term & attractive work environment

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