Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video

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Description Of Job
The
Taxation Division
promotes voluntary compliance with all tax laws through information, education, assistance, and customer service. A Tax Examiner reviews tax returns for accuracy and completeness, ensures the tax return can be processed as filed, resolves errors, and contacts taxpayers to obtain any missing information. Furthermore, Tax Examiners can be responsible for analyzing accounting files, issuing refunds or bills, calculating penalties and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies, and working with other taxing authorities such as the Internal Revenue Service, local municipalities, or agencies in another state.

What We Do
Excise Tax Accounting consists of three work units.

The Fuel Unit handles fuel taxes, including the Fuel Excise tax, Exempt Fuel Use Refunds, International Fuel Tax Agreement (IFTA), Aviation Fuel Sales Tax, and Passenger Mile Tax programs. This unit applies statutes, regulations, and policy to ensure compliance with fuel tax laws and tax reporting. Some programs involve high direct customer contact, while others require high analytical skills. This unit is also responsible for setting up new accounts and renewing yearly licenses for their programs.

The Excise Unit is responsible for the following programs: Cigarette, Tobacco Products, and Nicotine Products tax and licensing, Liquor taxes, Marijuana taxes, and Master Settlement Agreement (MSA). This unit is responsible for making updates to cigarette, tobacco products, nicotine products, liquor, wine shipper, and marijuana tax returns and applications, as well as MSA and PACT Act reporting required of cigarette, tobacco products, and nicotine products distributors, and the tobacco manufacturers' certification forms. We provide technical advice, expertise, and customer service to ensure the proper remittance of taxes, fees, applications, credentials, and licensing for cigarette, tobacco products, nicotine products, liquor distributors, and marijuana businesses.

The Fee Unit is responsible for administering miscellaneous fees collected by the Department, including Public Utility Administration fees, Prepaid Wireless charges, Retail Delivery Fees, Motor Vehicle Daily Rental fees, Prearranged Ride fees and Oil and Gas Production Fees. This unit processes and aggregates the information received from external sources, administers the amount of fees due, and works with stakeholders in several funds and other agencies within the State of Colorado to meet informational and funding needs. Continual analyses of accounts, returns, and statutes are conducted by the unit to assist taxpayers with voluntary compliance.

The Typical Day of a
Tax Examiner I
Our customer-focused representatives become highly skilled, trained professionals after receiving on-the-job training on proper credentialing and licensing, reporting, and payment of taxes and fees for the following programs: fuel, fuel refund, IFTA, passenger mile, and aviation fuel sales tax. These employees learn many key aspects serving as
Tax Examiners
. Examiners review returns filed by reviewing the return directly or through review and research of other information received from outside sources. Moreover, the Tax Examiner provides the public with information regarding tax statutes, department policies, procedures, and positions on taxes administered by the department by telephone, web messages, and the issuance of letters.

Our work culture is based on teamwork, accountability, dependability, and career growth. In fact, our best employees are excellent communicators, team players, have prior experience in tax accounting, and are tech-savvy.

• Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue when the callers are uncertain about Colorado statutes, policies, and procedures.
• Analyze and understand complex issues affecting their tax accounts in a fast-paced environment while also communicating the situation clearly and effectively in a way that the caller can understand.
• Assist callers with exceptional customer service in utilizing the Department of Revenue or related entity's websites, tax software, or service portals to file returns, submit payments, access tax information, and perform many other activities.
• Process license applications. Includes yearly renewal of accounts.
• Prepare reports for use by other agencies.
• Review returns for completeness using sources outside.
• Learn and adapt to changes in statutes, policies and procedures on a frequent basis while being able to also facilitate the resolution of taxpayer account issues in accordance with the state statutes and policies.
• Periodically, handle incoming and outgoing mail for the work unit and section at 2829 W Howard Place, Denver, CO.

This is a remote position that primarily involves performing work duties via flex-place arrangements (also known as telework or work-from-home) with quarterly live meetings/training.

Residency Requirement
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description
Tax Examiner I - H8N1XX

Education/Licensure/Certification/Experience
MINIMUM QUALIFICATIONS:
High school diploma or General Education Diploma (GED)

AND
Two (2) years of experience in bookkeeping, technical accounting, tax administration, business, economics, finance, customer service, or in an occupational field related to the work assigned to the position

Substitutions
Additional appropriate education in Accounting, Finance, or Economics will substitute for the required experience on a year-for-year basis.

Preferred Qualifications
The preferred candidate will possess the following qualifications:

• Experience using Google Sheets or a similar spreadsheet program
• Ability to handle multiple projects and deadlines with effective time management skills
• Demonstrated experience providing excellent customer service
• Desire to collaborate within teams
• Strong, internally driven work ethic with the demonstrated ability to handle work on your own or with minimal direction
• Good written and spoken communication skills
• Driven to complete tasks accurately
• Knowledge of Colorado fuel, excise tax, or fee programs

Conditions Of Employment With The CDOR
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel are required to file all necessary Colorado Individual Income Tax (CIIT) returns and pay their tax obligations. Therefore, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions, based on their duties, may require scheduled background investigations .

Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "" and "" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

APPEAL RIGHTS
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at .

Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox,

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If Not Applying Online, Submit Application To
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.

Methods Of Appointment
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.