Purpose of the Role
Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? Do you enjoy interacting with people who care about their work and each other?
If the answer is "yes", we should talk.
Many of the world's best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure business
travel experience across six continents. As a business travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during and after their business trips.
Welcome to a culture of caring
Joining CWT means becoming part of a collaborative, close-knit, global community. Our "people first" ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.
Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.
We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.
Speaking of longevity, CWT been in the travel industry for 150 years (and counting). We're proud of our history and even more excited about where we're going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.
Your mission, should you choose to accept it…
Through our winning combination of
outstanding people and innovative technology
, we're focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish, for all the right reasons. And as part of the Traveler Experience organization, you'll be at the forefront of providing that
exceptional experience.
Going beyond just making bookings, you'll play a key role in delivering a safe and enjoyable journey to our clients' traveling employees.
On a Day-to-day Basis, You Will
- Work on-site with our government clients
- Create and complete travel arrangements (air, hotel, car, rail)
- Ensure reservations are built according to client standards and preferences
- Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
- Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Escalate most complex bookings to more experienced staff
- Assignments include both routine and non-routine work
- Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date
Qualifications
No experience in government
travel? No problem.
Your passion for service excellence and your commitment to supporting your team are what's most important to us.
Our
clients are at the heart of everything we do,
and we want to hire people who feel the same way. So, if you're
willing to learn
, we will teach you everything you need to excel in this exciting industry.
The kind of attributes we're looking for in new team members include:
Languages
- English fluent – written and spoken
- 2nd language a plus
Knowledge, Skills And Abilities (KSAs)
- Must be able to work in Japan with self-sponsored visa
- Must be a US or Japanese citizen
- Detail-oriented
- Good verbal and written communication skills
- Basic MS Office A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do too
- Strong teamworking skills
- A positive, "can do" attitude
- Willingness to learn and grow
Optional Experience That's a Plus
- Any travel industry-related experience
- Customer Service
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