Purpose of the role
Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan.
Local Accounts team is responsible to retrieve technical requirements from merchants and local vendors, and implement our attractive systems and services to our fast-growing business in Japan while meeting Japanese quality standards.
The holder of this position will work with IT Manager, Local Accounts Japan. He/she should work on-site as playing manager, so in addition to management work for mid/small size projects, he/she should directly communicate with local vendors like POS vendors and Terminal vendors etc. in order to make integration projects progress smooth. And also BAU such as trouble shooting, execution of UAT, preparing Business Requirement Specification in the new projects... these kind of works related to the systems and services related to POS, Terminals and so on will be also the part of his/her work.
Responsibilities
Retrieving technical requirements from stakeholders
Understand Japanese regulation, merchants' operation, market trends, devices specifitaions etc. deeply, and discuss with merchants' person in charge (merchants' IT) and local vendors directly.
Implementation
Develop a plan considering also the rollout plan to ensure that the effective date of the law and the date agreed with the customer are met. This requires priority negotiation with each product team, external vendors, in some cases, with senior managements.
BAU
Level 2 support related to Local solutions required when trouble happened, Local Accounts team will take lead and work with Central team and local vendors to resolve the issue.
Qualifications and education requirements
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