About The Opportunity
As a member of the Discova Tailor-made Sales team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova's product offerings and destinations. Discova's Tailor-made Travel Experts take a keen interest in every request they receive – go above and beyond to deliver the most innovative and sellable proposals for our partners in the most responsive and accessible way.
As a Tailor-made Travel Expert you are focused on exceeding the agent's expectations from start to finish whilst driven to achieve your individual sales target. Your goal is to secure the sale, and to do that you are able to critically assess the needs and interests of the customer; to prepare a well-crafted itinerary full of carefully chosen inclusions and suppliers. You are able to clearly explain your rationale for the proposal provided to ensure that the agent has the tools needed to make the sale.
Essential Qualifications And Experience
- A degree in tourism and hospitality is an advantage.
- Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
- Fluent in both written and spoken English is required and other European languages would be an advantage.
- Experience working towards and achieving sales targets and KPI's
- Advanced computer skills and the ability to confidently learn new computer systems
Skill And Attributes
- Outstanding sales skills with strong customer care focus.
- Results Orientated.
- Excellent organizational skills with the ability to be flexible
- Excellent communicator, comfortable communicating by phone, video calls, email, and chat/messenger
- High attention to detail
- Able to work under pressure and juggle multiple tasks.
- Solution focused and great at problem solving.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.
- Willing to travel on business when required.
- Personally, aligned with Discova's company purpose and values.
- Proficient with Microsoft Office applications and Discova's systems would be an advantage.
About Us
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click:
Get in touch now and Discova a world of possibilities
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