Business Overview
Rakuten Mobile officially launched its full-scale service in April 2020 as the fourth MNO (Mobile Network Operator) approved in Japan in 13 years, with the aim of providing high-quality mobile communication services at reasonable prices.
The company also began offering full-scale services to corporations in January 2023.
Rakuten Mobile is a core business undertaking large-scale investments to drive the future growth of the Rakuten Group, and it is attracting significant attention both domestically and internationally.
Department OverviewThis organization is the department responsible for providing mobile services to corporate clients.
Within this department, you will be responsible for building new service operation flows, improving existing operations, and managing the vendors who execute those operations.
You will participate in the business as a core member for future business expansion, aiming to achieve the No. 1 carrier status.
The Operation Design Group is responsible for a wide range of tasks, including operation improvement, external system development, and new service design.
This is a rewarding role where you design operations to ensure efficient execution of tasks while maintaining quality and adhering to laws and regulations, and then implement them in the field.
You will gain a broad range of business-related knowledge, including the flow from service delivery to payment, systems, legal matters, accounting, and the creation of proposal documents.
Why We Hire
As the number of mobile lines for Rakuten Mobile increases, acquiring contracts for Rakuten Mobile's core corporate mobile lines and solutions has become increasingly crucial.
Position Details
The Operation Design Group Is Responsible For Three Objectives
Operation Improvement:
Addressing changes in laws, regulations, and rules, as well as automating/systemizing manual tasks.
External System Development:
Planning and operating the sales management and billing systems for solution services.
New Service Design:
Designing the workflow and systems for new services and implementing them in the relevant departments.
While we primarily work in the office to facilitate face-to-face communication, remote work is possible up to once a week.
Except for some internal meetings and communication with the Tech team, the work is primarily conducted in Japanese.
Work Environment
The group consists of 10 members with a wide age range: 20s (5 members), 30s (3 members), 40s (1 member), and 50s (1 member).
Each member leverages their expertise and knowledge, and we work on projects collaboratively, making it an easy group to communicate with.
While many new graduates are assigned to this department, we also have members who joined us through mid-career hires, creating a team with diverse backgrounds.
〇Experience using Microsoft Office products (Word, Excel, PowerPoint)
Excel:
Experience in data aggregation and analysis
PowerPoint:
Experience in creating meeting materials, proposals, etc.
Desired Qualifications
Project Management Skills
In order management operations, it is important to have skills to manage projects smoothly because the work proceeds in cooperation with multiple vendors and departments.
Desired Skills:
Experience coordinating with multiple stakeholders, experience using project management tools
Communication Skills
High communication skills are essential because it is necessary to coordinate with various departments such as customers, sales departments, outsourced vendors, and engineers.
Desired Skills:
English proficiency (if the outsourced vendor is located overseas), experience using remote conferencing tools (Teams, Zoom, etc.)
System Understanding and Improvement Skills
Order management operations involve many system-related tasks, including registering and changing line contract information, so knowledge of how to use systems and improve operations is required.
Desired Skills:
System development or operation experience, experience in system improvement projects
Data Analysis and Management Skills
Skills in data analysis and report creation are also required because there are tasks such as order/invoice management and sales management.
Desired Skills:
Data analysis using Excel or Google Sheets, experience in sales management or billing management
Experience in Business Improvement
Since system and operational improvements are required, experience in proposing and implementing business improvements that reflect the voices of the field will be a strength.
Desired Skills:
Experience in improving business workflows, experience in practicing the PDCA cycle
Adaptability to Flexible Work Styles
Since flextime and telecommuting once a week are possible, the ability to adapt to flexible work styles is required. We welcome those who can work in a way that suits their home and lifestyle.
Desired Skills:
Autonomous work execution ability, experience with flextime or remote work
Compliance with Legal Regulations
To comply with legal regulations surrounding our business, such as the Telecommunications Business Act, the Construction Business Act, and internal rules, experience in interacting with the legal department and handling contracts is highly desirable.
Desired Skills:
Experience and knowledge related to legal regulations and rules.
Accounting Support
It is necessary to accurately communicate figures generated during operations, such as sales reports and purchases, to the accounting department.
Desired Skills:
Experience in accounting-related tasks.
Automation
Skills to improve efficiency through business process automation are required.
Desired Skills
Development experience using RPA and AI.
Others
Additional information on Location
Futako-Tamagawa RISE Office,Tokyo
Additional Information On Secondment
None
Additional Information On English Qualification
When defining system modification requirements or requesting bug fixes, there is a possibility of communicating in English with engineers in India, but it is not required.
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