Business Overview
Rakuten Mobile officially launched its full-scale service in April 2020 as the fourth MNO (Mobile Network Operator) approved in Japan in 13 years, with the aim of providing high-quality mobile communication services at reasonable prices.
The company also began offering full-scale services to corporations in January 2023.
Rakuten Mobile is a core business undertaking large-scale investments to drive the future growth of the Rakuten Group, and it is attracting significant attention both domestically and internationally.
Department OverviewThis organization is the department responsible for providing mobile services to corporate clients.
Within this department, you will be responsible for building new service operation flows, improving existing operations, and managing the vendors who execute those operations.
You will participate in the business as a core member for future business expansion, aiming to achieve the No. 1 carrier status.The Order Management Team comprehensively supports the flow after a contract is concluded with a customer.
This includes vendor management for registering Rakuten Mobile's corporate line contracts in the system, addressing any deficiencies that occur during registration, and coordinating with delivery companies when SIM cards and devices are shipped after system registration.
In actual operations, the team can also be involved in business improvements by gathering feedback from vendors regarding system and operational improvements, coordinating system improvement requests with the system planning team, and bringing those improvements to fruition.
Why We Hire
As the number of contracted lines for Rakuten Mobile increases, acquiring corporate line contracts, which are the core of Rakuten Mobile's business, has become increasingly important.
In particular, with the aim of increasing the number of Rakuten Mobile line contracts through sales channels, we are seeking to strengthen our vendor structure to better support and respond to the sales department, and we are looking for new ideas that are not bound by conventional methods.
The Order Management Team manages multiple vendors and implements operational and system improvements based on feedback from the field, handling the entire flow from when the sales team acquires a line contract through negotiations with a customer to when the contract is delivered to the customer.
Registering line contract information and application details in the system.
Changing system information for existing customers (cancellations, information changes, direct debit, etc.).
Changing application details (plan changes, adding/removing options).
The Order Management Team works in cooperation with various departments, including the sales department that acquires line contracts, the outsourced vendors who handle the actual operations, delivery companies, business management that handles sales and order/invoice management, and engineers who build and operate the systems used.
Basically, you will be required to come to the office and communicate face-to-face, but telecommuting is possible up to once a week.
However, there will be opportunities to visit the outsourced vendors about once a year to directly check on the work situation and gather their opinions.
Work Environment
This team is primarily composed of young members in their 20s and 30s, including those who joined through mid-career recruitment and contract workers.
While this department has traditionally had a high number of new graduate hires, it also includes members with diverse backgrounds, such as those who joined through mid-career recruitment and those working as contractors.
Experience using Microsoft Office products (Word, Excel, PowerPoint)
Excel:
Experience in aggregating and analyzing data on deficiencies, and managing KPIs
PowerPoint:
Experience in creating meeting materials, proposal materials, etc.
Professional experience using Japanese (native level).
Residency in Japan.
Desired Qualifications
Project Management Skills In order management operations, it is important to have skills to manage projects smoothly because the work proceeds in cooperation with multiple vendors and departments.
Desired Skills:
Experience coordinating with multiple stakeholders, experience using project management tools
Communication Skills High communication skills are essential because it is necessary to coordinate with various departments such as customers, sales departments, outsourced vendors, and engineers.
Desired Skills:
English proficiency (if the outsourced vendor is located overseas), experience using remote conferencing tools (Teams, Zoom, etc.)
System Understanding and Improvement Skills Order management operations involve many system-related tasks, including registering and changing line contract information, so knowledge of how to use systems and improve operations is required.
Desired Skills:
System development or operation experience, experience in system improvement projects
Data Analysis and Management Skills Skills in data analysis and report creation are also required because there are tasks such as order/invoice management and sales management.
Desired Skills:
Data analysis using Excel or Google Sheets, experience in sales management or billing management
Experience in Business Improvement Since system and operational improvements are required, experience in proposing and implementing business improvements that reflect the voices of the field will be a strength.
Desired Skills:
Experience in improving business workflows, experience in practicing the PDCA cycle
Others
Additional information on Location
Futakotamagawa RISE Office, Tokyo
Additional Information On Secondment
None
Additional Information On English Qualification
When defining system modification requirements or requesting bug fixes, there is a possibility of communicating in English with engineers in India, but it is not required.
#VendorManagement
#BusinessRole
#BackOfficeRole
#BusinessImprovement
#NewSetup
Languages
English (Overall - - Intermediate), Japanese (Overall - - Fluent)
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