Front Office Receptionist

1日前

Osaka SWISSOTEL Full time
Job Description
  • For foreigners, only those currently living in Japan will be entertained
  • Is aware of and abides by all hotel policies, procedures & relevant legislations
  • Ensures all directions are followed out at the request of any level of Senior Management
  • Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
  • Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.
  • Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heartist approach.
  • Maintain personal presentation and hygiene as per the grooming standards issued by Accor.
  • Ensure Guest details remain confidential.
  • Reports any hazards, risks, accidents as required
  • Abides by and is aware of all relevant Occupational, Health & Safety legislation
  • Answer all incoming calls within three rings, using the Accor greeting standards.
  • Constantly reviewing the performance and operations of yourself and the department through monitoring LQA results, and RPS results.
Qualifications
  • Previous customer related experience an asset
  • Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
  • Exceptional time management and multi-tasking skills.
  • Strong interpersonal and problem solving abilities
  • Occasional lifting and carrying up to 20 kg
  • This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights, weekend and holiday work.
  • Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
  • Part of the International Accor global and hotel team.
  • Employee meals while on shift, laundry, yearly anniversary stay.
  • Career progression within the hotel and the Accor network.
  • Work within a progressive team.

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