Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.

At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Do you match with the profile?

• Do you have an understanding of the retail business (luxury retail brand or similar is a plus)?
• Do you have analytical skills and logical thinking skills to analyze client, sales, and marketing data?
• Are you able to simplify things for a wider audience and clarify key findings and actions?
• Do you have excellent skills in Excel, and any BI tools?
• Do you enjoy working cross-functionally and proactively with motivation and agility?
• Are you sensitive to details?
• Do you have native Japanese & business level English?

If yes, we'd love to view your profile

What are we expecting from you?

The Client Insights Assistant Manager will support the effective utilization of client insights and the implementation of data-driven CRM and Clienteling strategies for the Japan market, aligning with Maison objectives.

• You will work collaboratively with various teams within the organization, providing support for client development, CRM/Clienteling executions, data quality management, and the enhancement of client data-driven decision-making.
• You will translate database insights into predictive purchase behaviour: product, seasonality, nationality…to maximize commercial opportunities.
• You will measure performance results/progress on CRM, Client Experience and Clientelling programs that drive client engagement, recruitment, upgrade and loyalty.
• You will manage client database to improve data accuracy and quality, resolve various data issues, and manage client consolidation, modification, and deletion process.

More than a job…it's an experience

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels.

By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development

The recruitment process:

• Send your application online
• If your profile matches our search, you will be contacted by the HR team for an interview.
• You will meet with the HRBP, Client Engagement Sr. Manager, Regional Retail Director, and VCA Japan President.

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