Vantive: A New Company Built On Our Legacy
Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.
At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us are driven to help improve patients' lives worldwide. Join us as we revolutionize kidney care and other vital organ support.
*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.
The Accounts Receivable Supervisor is responsible for providing leadership and managing the Accounts Receivables processes with primary focus on collections, dispute management and cash application for the customers of a specific sales channel supported by Japan out for BBS KL. Responsibilities also include formal relationship management with the business stakeholders, BBS KL, GPOs and other GBS functions in addition to management of the specialist team
- Manage and motivate a team of Accounts Receivable Specialists
- Manage manual and JDE system invoicing for Japan
- Factoring calculation, check and approval.
- Oversee and execute the activities of the cash application team to ensure customer payments are accurately applied in a timely manner.
- Mentor AR Specialists and provide guidance on collections and dispute management methods applicable.
- Formal relationship management with various business stakeholders at GBS, BBS KL, Corporate and Local BU level.
- Facilitate the resolution of unresolved Disputes by escalating through the management chain according to the standard escalation processes and procedures
- Contact customers and resolve collection issues escalated by the Accounts Receivable Specialists.
- Support the reporting activities as required by Global C2C Analytics team and provide additional details on results, issues, and proposed solutions.
- Achieve performance targets (cash targets, bad debt %, DSO etc.).
- Enforce policies and procedures, ensuring all team members are aware and compliant.
- Assist staff in identifying, defining, and implementing process improvements.
- Identify and present solutions for continuous process improvements to BBS KL, Global Process Owners and support staff in this process as well.
- Partner with BBS KL, Global Process Owners to implement process and technology improvements.
- Oversee Customer Disputes, monitor time to resolves and report out dispute trend analysis
- Drive Dispute owners toward identifying and implementing root cause analysis and solutions (for process, customer, employee and financial value profiles).
- Keep up to date with Accounts Receivable best practices and technology improvements and identify opportunities to implement those.
- Responsible for staff training and education in collaboration with the internal training team
- Understand staffing skill sets to complete tasks.
- Provide performance feedback and coaching to team members.
- Prepare / support training programs for employees.
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