Tokyo Amaris Consulting

Job description

Mission Description
  • Provides second-line investigation and diagnosis.
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
  • Escalates unresolved incidents/service requests within agreed timescales.
  • Ensures tickets are updated at all times until issues are resolved.
  • Liaises with clients, other IT support groups and 3rd party providers when necessary.
  • Performs staging of PCs.
  • Performs IMAC(Install, Move, Add and Change).
  • Conducts hardware and software maintenance and support.
  • Troubleshoots and resolves PC incidents and/or VIP requests.
  • Coordinates with Service Desk for hardware repair.
  • Assists local Server Team when server maintenance is required.
  • Special events coverage/Conference support.
  • Connected Backup client support.
  • Local network support and/or assists centralized Network team.
Profile Requirement
  • Bachelor's Degree in Computer Science or other relevant fields.
  • Able to read and write in English, can communicate in oral English.
  • Willingness to work flexible hours when needed.
  • Good customer interface skills/interpersonal skills.
  • Understanding of customer satisfaction principles and practices.
  • Team player.
  • Ability to work under pressure.


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