Roles and Responsibilities:
- Manage international roaming operations team and provide 3rd line support for all Network related issues
- Identify and act upon opportunities for continuous improvement to reduce operational risks, optimize efficiency and improve performance
- Liaise with engineering for roaming capacity planning, services implementation/delivery plan, and relevant technical standards
- Develop and enforce change control procedures
- Support escalation of international roaming, A2P SMS, Data and international voice issues
- Track performance against the strategic initiatives and business plan
- Handle communications with Sponsored Roaming Partner and international interconnects for SMS, Data, and Voice
- Develop and manage Roaming and International Carrier products to meet Business plan and revenue targets
- Collaborate with stakeholders to identify trends, set roaming operations objectives, and review SLA with carriers
- Drive operational performance of the vendors for which International Roaming is responsible for by reviewing of KPIs in operational review meetings
- Provide team coaching, build knowledge, and manage daily operation activities to high efficiency and best performing team
- Assist in ad-hoc queries or work that may arise relating to international roaming partners
- Collaborate with Roaming Partners and internal stakeholders to identify trends and drive fixes for inbound / outbound live roaming incidents within the agreed service SLA
Requirements
- Advanced knowledge for Roaming SS7, Diameter, GTP, SIP, and core network X
- Advanced knowledge for roaming services (2G, 3G, LTE, VoLTE)
- Advanced knowledge for GSMA standard IREG test cases
- Able to manage multiple tasks and deadlines
- Excellent understanding of troubleshooting methodology
- Understanding of the business requirements of steering of roaming and wholesale billing
- Able to communicate clearly and concisely
- Excellent analytical, strong communication skills, and problem solving
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Shinjuku NEXUS CORPORATIONJob Description · We are currently looking for Senior Roaming Operations Engineer (L2) for Tokyo, Japan · Roles and Responsibilities:Manage international roaming operations team and provide 3rd line support for all Network related issues · Identify and act upon opportunities for ...
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Shinjuku NEXUS CORPORATIONWe are currently looking for Senior Roaming Operations Engineer (L2) for Tokyo, Japan · Roles and Responsibilities:Manage international roaming operations team and provide 3rd line support for all Network related issues · Identify and act upon opportunities for continuous improve ...
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