Description

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Business Overview

The Technology Platforms Division (TPD) is responsible for building and operating the infrastructure and ecosystem platforms that power the Rakuten Group. Our mission is to provide our Rakuten Cloud and Ecosystem Platforms which will deliver Core Value to accelerate the growth of Rakuten Group services.

Department Overview

The Marketing Cloud Platform Department (MCPD)'s mission is to lead Rakuten's marketing related products strategy, execute product development and implementation. We empower Rakuten internal marketing teams by building engaging, respectful and cost-efficient marketing platforms that put our customer at the center. Our main advantage comes from our ability to leverage the Rakuten Ecosystem. We provide marketing solutions such as marketing campaign management, multichannel communication and personalization. As a department with 150+ experts across Japan, India and Singapore, we are proud to be a technology organization and we share our knowledge across the Rakuten Tech community.

The Marketing Data Engineering Section (MDES) is responsible for providing critical data services to various Rakuten businesses. Our mission is to enable clients to establish reliable, human-like connections with their customers. To achieve this, we are building a robust and integrated data platform that will serve as the foundation of data-driven communication. Currently, our product portfolio manages billions of marketing data using state-of-the-art technologies. As a team of over 20 experts based in Tokyo, we are actively seeking talented individuals to join us on this thrilling journey.

Overall Position Details

The Subscription Center Group (SCG), part of the Marketing Data Engineering Section (MDES) as a part of the Marketing Cloud Platform Department (MCPD) in Rakuten Group Inc. is looking for a skilled Senior Software Engineer with extensive Java development experience to design software architecture and lead our dynamic team. This role is ideal for someone who excels at Java programming and robust, scalable, and modern data processing architecture with DevOps practices and SRE principles in mind. The candidate will be expected to work autonomously, demonstrate a proactive approach to problem-solving, and a commitment to demonstrate collaborative teamwork with not only developers, but also product managers, project managers, customer success managers, and business audiences as well as managing developers as a technical lead.

Position Details

As a software engineer, you will be responsible for executing the whole software development life cycle from discussion with Rakuten's internal marketing teams, customer success group, and product managers to gather requests and requirements and plan, develop, test, deliver, and operate the system to enhance the Marketing Cloud ecosystem. Your responsibilities will be as follows:

Serve as the technical lead and point of contact for all the projects related to the Subscription Center, guiding the team through complex technical challenges, and ensuring high-quality code standards.

- Architect, design, and review complex software systems to ensure they are scalable, reliable, and efficient; make critical decisions regarding the technical direction and strategy for project development. Includes developing, maintaining, and continuously improving observability monitoring of the platform.

- Mentor and develop a team of software engineers, fostering a culture of innovation, continuous improvement, and collaboration.

Help team to standardize development processes such as Test-Driven Development (TDD), Architecture Decision Record (ADR), code review, and branch management strategy, provide constructive feedback, and support team members' growth.

Coach and get involved in cross-organization discussions or activities.

- Collaborate with project managers, product owners, product managers, and other stakeholders to contribute to defining project scope, objectives, and timelines based on the technical feasibility, expected architecture, developers' ability, and resource limitations.

- Implement best practices in the SRE area such as CI/CD, alert/monitoring, and automation by collaborating with SRE engineers.

- Participate in on-call alert owner rotation and take a commander role in the incident situation.

Communicate with Customer success managers, product managers, and project managers, participating in consultation, request gathering, requirement definition, discussion, consensus building, and user acceptance test including answering inquiries from clients and product stakeholders as a champion of the developers.

- Consult with and support customer success managers (CSM) as a champion of the technical specialist to let the CSM answer technical support requests.

Mandatory Qualifications

- Bachelor's degree in computer science, Engineering, or a related field or equivalent work experience

Software development experience (5 years+)

Experience in a leadership role managing software development teams (2 years+)

Proficiency in multiple programming languages (e.g., Java, Python), databases (e.g., SQL, NoSQL), and web technologies (e.g., HTML, CSS, JavaScript).

Deep understanding of software architecture patterns, cloud services (AWS, Azure, Google Cloud)

A solid understanding of networking systems and protocols (HTTP, TCP/IP, TLS, DNS)

Deep understanding of DevOps practices

Solid understanding and experience with agile development methodologies

Project management experience (including experience writing requirement specifications, requirements definitions, and acceptance criteria)

Desired Qualifications

Master's degree is preferred.

Knowledge of Marketing Automation (MA)

Knowledge of Customer Data Platform (CDP)

Knowledge of Data Engineering

Knowledge of Message Applications

Experience in Digital Marketing, Email Marketing, or Messaging platforms.

Working experience in building and operating CI/CD pipelines, especially Jenkins and ArgoCD experience is preferred

Working experience in building and operating Docker, and Kubernetes

Working experience in utilizing test automation, especially KARATE framework experience is preferred

Working experience in the development of AWS, Google Cloud, or Azure

Knowledge of big data processing by the Hadoop ecosystem

Working experience in developing distributed systems and microservices architecture

Familiarity with Java ecosystems like IDEs, frameworks, middleware, and libraries

Other Details

Work Location: Tokyo

#engineer #Java #Python #SQL #JavaScript #applicationsengineer #technologyplatformdiv

Languages:

English (Overall - 3 - Advanced)

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