Reservation Specialist Japan

1週間前

Kyoto Ventura TRAVEL Full time

Join us at Ventura TRAVEL – a group of specialized travel brands dedicated to creating authentic and meaningful travel experiences around the world.

At Japaventura, our mission is to offer small-group journeys in Japan that go beyond mass tourism. We connect our guests with local culture, traditions, and people, while promoting responsible and sustainable travel. Behind every immersive experience is a strong operational foundation and close collaboration with trusted local partners. As a Reservation Specialist, you ensure this foundation by managing bookings with local providers, building and maintaining long-term partner relationships, and continuously sourcing high-quality suppliers and experiences. Your work directly contributes to product improvement and to delivering personal, seamless, and high-quality journeys for our guests. At Ventura TRAVEL, you will always feel welcome. We strive to create a strong sense of belonging, value, and opportunity for all vMembers, united by a shared passion for authenticity and adventure.

Ventura TRAVEL was ranked #14 among Germany's Best Employers 2024 by ZEIT and Kununu, out of thousands of rated companies.

Note: This is a remote position based in Japan. Applications will be considered in English only.

On a daily basis, you will

  • Manage reservations and operational coordination for our trips, ensuring smooth execution from planning to departure.
  • Review and process invoices, prepayments, and operational expenses accurately.
  • Act as the main point of contact for local service providers and tour guides, building long-term, trusted relationships.
  • Research, vet, and onboard new suppliers to continuously enhance trip quality and variety.
  • Negotiate with hotels, transport companies, and activity providers to secure competitive conditions while maintaining the highest quality standards.
  • Make smart, cost-efficient decisions that strengthen our products without compromising the guest experience.
  • Collaborate with internal teams to align operations with trip design and guest expectations.
  • Monitor provider performance, collect feedback from guests and guides, and use insights to improve operational processes and product quality.
  • Respond quickly and effectively to operational challenges, finding pragmatic solutions and supporting tour guides on the ground when it matters most.

The basics you bring along 

  • Fluent in Japanese and English, with excellent written and verbal communication, including business Japanese experience for professional correspondence and negotiations.
  • Proven operational experience in Japan's tourism industry, with a strong track record of delivering exceptional quality and seamless experiences.
  • You set high standards, follow through on commitments, and take pride in making every detail count.
  • A natural problem-solver with a passion for accuracy and efficiency.
  • Strong interpersonal skills and a collaborative mindset – you make work enjoyable for your colleagues.
  • Tech-savvy and curious, comfortable exploring new tools and open to working with AI to streamline operations, enhance productivity, and innovate processes.
  • Receptive to feedback, always eager to learn, grow, and continuously improve.
  • Positive, calm under pressure, and ready to tackle challenges with energy and optimism.

You can impress us even more

  • Proficiency in German or French.
  • Prior operational experience in Japan
  • Strong corporate/ business background in Japan
  • Experience in dealing with Japanese businesses

What we promise you 

  • Freedom to be creative in achieving results.
  • International & friendly working environment.
  • Quarterly Social Days and Team Events.
  • Work out of other offices in the Ventura network around the world.
  • Opportunity to constantly learn and grow.
  • We care about the well-being of our employees (regular O3, satisfaction surveys etc.)
  • Yearly 2-week-offsite, if we achieve our goals.
  • Participation in the overall company's profits.
  • Visit our Career Page to get more insights into our office life.

Confidentiality & Diversity 

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers.  It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

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