Job description
Responsibilities:
- Leading and managing the service desk team to deliver high-quality, responsive, and customer-focused support.
- Identifying emerging issues and acting as a knowledge expert.
- Coordinating service transition activities.
- Communicating with internal and external stakeholders within the organization.
- Developing and implementing service standards and procedures for the service delivery department.
Qualifications:
- Previous experience in a service desk or IT support role.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of IT service management principles and best practices.
- Experience in developing and implementing service standards and procedures.
- Fluent Japanese and English.
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