Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client's expectations
Foster a friendly, pro-active, and productive manner towards customers
Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
Coordinate the efficient and accurate booking of meeting rooms and catering requests
Proactively manage bookings and resolve meeting room conflicts
Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
Liaise with building management office for office matters (e.g. work permit and visitor registration)
Perform daily checks of all conference rooms and the office area; reporting any issues by creating work orders and monitoring until issues are resolved
Adhere to procedures and processes as well as manage client expectations and anticipate their needs
Coordinate the culinary program for the office including ordering, stocking and quality control
Maintain the general tidiness of the reception area and meeting rooms
Provide reception/guest relations coverage (if required)
Provide support for general office administration duties (e.g. security card requests, pantry ordering, mailing/ printing management)
Provide support on finance matters (e.g. invoice handling, purchase order request)
Coordinate with contractors, explain requirements, seek quotations, complete analysis & evaluation, prepare presentation materials, provide recommendation & arrange work schedule
Assist in coordination and supervision of weekend and after-hours maintenance and repair works
Monitor performance of vendors and the team to ensure health & safety policy is complied with
Liaise with vendors, contractors, and landlord to facilitate the renovation / civil work progress.
Overall management of housekeeping issues (general cleaning, pest control and environment management) performed by cleaning vendor
Attend emergency and prepare Incident Reports
Compile the appropriate reporting for the clients.
Ad hoc duties as requested by management.
Employment Type:
Contract Employee
Work Location:
Roppongi, Minato-ku, Tokyo
Smoking Policy:
No smoking on premises (designated smoking areas available)
Working Hours: 9:00 AM to 6:00 PM (hours may vary when working at client sites)
Flexible Work Hours:
Core hours apply
Remote Work:
On-site attendance required (Remote work requests require consultation)
Holidays:
Two days off per week (Follows Japanese calendar)
Base Annual Salary:
¥5,000,000 - ¥6,000,000
(The above is an estimate only; the final amount will be determined after the interview based on skills and communication abilities)
Overtime Pay:
Included. Fixed overtime pay (equivalent to 30 hours per month) is included in the base annual salary.
Number of Openings: 1
Selection Process:
Document Screening, Interview (multiple rounds planned)
and Final Interview
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