- Provide excellent customer service at all times
- Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client's expectations
- Foster a friendly, pro-active, and productive manner towards customers
- Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
- Coordinate the efficient and accurate booking of meeting rooms and catering requests
- Proactively manage bookings and resolve meeting room conflicts
- Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
- Liaise with building management office for office matters (e.g. work permit and visitor registration)
- Perform daily checks of all conference rooms and the office area; reporting any issues by creating work orders and monitoring until issues are resolved
- Adhere to procedures and processes as well as manage client expectations and anticipate their needs
- Coordinate the culinary program for the office including ordering, stocking and quality control
- Maintain the general tidiness of the reception area and meeting rooms
- Provide reception/guest relations coverage (if required)
- Provide support for general office administration duties (e.g. security card requests, pantry ordering, mailing/ printing management)
- Provide support on finance matters (e.g. invoice handling, purchase order request)
- Coordinate with contractors, explain requirements, seek quotations, complete analysis & evaluation, prepare presentation materials, provide recommendation & arrange work schedule
- Assist in coordination and supervision of weekend and after-hours maintenance and repair works
- Monitor performance of vendors and the team to ensure health & safety policy is complied with
- Liaise with vendors, contractors, and landlord to facilitate the renovation / civil work progress.
- Overall management of housekeeping issues (general cleaning, pest control and environment management) performed by cleaning vendor
- Attend emergency and prepare Incident Reports
- Compile the appropriate reporting for the clients.
- Ad hoc duties as requested by management.
Employment Type: Contract Employee
Work Location: Roppongi, Minato-ku, Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)
Working Hours: 9:00 AM to 6:00 PM (hours may vary when working at client sites)
Flexible Work Hours: Core hours apply
Remote Work: On-site attendance required (Remote work requests require consultation)
Holidays: Two days off per week (Follows Japanese calendar)
Base Annual Salary: ¥5,000,000 - ¥6,000,000
(The above is an estimate only; the final amount will be determined after the interview based on skills and communication abilities)
Overtime Pay: Included. Fixed overtime pay (equivalent to 30 hours per month) is included in the base annual salary.
Number of Openings: 1
Selection Process: Document Screening, Interview (multiple rounds planned)
and Final Interview
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