Job Profile:

Administrative Operations Specialist 3

Job Family:

Administrative Operations

Time Type:

Full time

Max Pay – Depends on experience:

$80,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Position Salary Range:

$70,000 - $80,000 per year; DOE

Essential Duties:

Compliance Oversight 

• Work in collaboration with the Executive Director of Academic Strategy and Student Experience and the Director of Academic Services to ensure alignment with curricular updates and the evolving needs of the three CISA Schools.  

• Serve as the primary CISA liaison to ASU's Regulatory Office for state authorization matters, such as professional licensure programs, out-of-state learning placements, and other activities that allow programs to enroll students and offer placements in locations outside of Arizona. 

• Create, maintain, and update documentation for programs leading to professional licensure or certification, ensuring compliance with state regulations and disclosure requirements.

• Oversee the Professional Licensure & Certification Inventory, Out-of-State Learning Placement Reports, and Professional Licensure Disclosures, coordinating annual and quarterly submissions in collaboration with academic units. Responsible for creating and improving compliance workflows to support regulatory requirements.

• Conduct annual state-by-state reviews of licensing requirements, analyzing statutory language including scope of practice, verifying board criteria, and documenting compliance for all relevant CISA programs. 

• Coordinate student support activities related to state authorization, including guidance on licensure disclosures, attestation forms, and out-of-state placement requirements.

• Partner with the ASU Compliance office, Risk Management, School Directors, and college liaisons to ensure accurate data submission and student record management.

• Develop and maintain documentation protocols, shared repositories, and compliance tracking systems, including documentation for all 50 states and US territories for each program that leads to licensure or certification.

• Interpret and apply regulatory and institutional policy changes; communicate updates to faculty, staff, and leadership.

• Serve as the college's point of contact for inquiries from students, faculty, and external agencies regarding program authorization and licensure eligibility.
   

Assessment Responsibilities

• Support ASU assessment activities in collaboration with the CISA team and ASU University Office of Evaluation and Educational Effectiveness (UOEEE), including Academic Program Review, which occurs for each program every seven years.

• Maintain program assessment records in the UOEEE Assessment Portal, assist with edits, and offer feedback and comments on assessment plans. 

• Assist with annual assessment reports to ensure CISA meets all deadlines for program assessment. 

• Work with the assessment team to expand tagging of course artifacts in Canvas LMS to allow data to be pulled into assessment dashboards.  

 

Program and Operations Management

• Develop, implement, and monitor daily operational procedures to support compliance activities.

• Serves as a critical team member to support ASU assessment activities. 

• Design and maintain internal project management systems, calendars, and workflows to ensure timely execution of cyclical reporting requirements.

• Coordinate meetings, communications, and deliverables among multiple stakeholders, including school directors, faculty leads, staff, CISA Academic Services team members, and central ASU partners.

• Contribute to continuous improvement efforts through data analysis, process evaluation, and implementation of new tools or technologies.

• This role serves as a member of the CISA Academic Services team and will assist with team projects as needed.
   

Desired Qualifications:

• Master's degree in a related field and three years of relevant experience.

• Experience in Education Policy, State Authorization compliance. Familiarity with regulatory frameworks, licensure requirements, and state authorization processes.

• Demonstrated ability to analyze and interpret legal, policy, or regulatory documents. Skill in regulatory research, analysis, and policy development.

• Skill in organization, project management, process mapping, and developing compliance documentation.

• Strong written and verbal communication skills with attention to clarity and accuracy.

• Ability to establish and maintain effective working relationships with diverse university stakeholders.

• Proficiency in data systems, reporting tools, and collaborative platforms (e.g., Google Workspace, Excel, Airtable, or similar).

• Experience in higher education or non-profits, particularly in compliance, accreditation, assessment, or related administrative functions.
   

Working Environment: 

• Days and Schedule: Monday - Friday 8:00 a.m. – 5:00 p.m., evenings and weekends may occasionally be required.

• Work schedule aligns with reporting cycles, including periodic deadlines tied to institutional or regulatory submissions.

• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions; Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, and associated computer/technology peripherals.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).

• Frequent bending, reaching, lifting, pushing, pulling, and carrying objects up to 25 pounds (5%).

• Occasional meetings across ASU campuses and with external partners.

• Hybrid work is an option for CISA employees. Hybrid arrangements allow employees to spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or Provost level approval is required.

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Department Statement:

ASU's College of Integrative Sciences and Arts (CISA) seeks candidates who are passionate about connecting academic learning with real-world outcomes and fostering student engagement. As part of CISA, your expertise will contribute to a college culture grounded in service, purpose, and practical impact.

CISA is a leader in applied and career-connected learning, with continuous innovation in teaching, curriculum development and AI integration. CISA has more than 9,000 students at all levels, 84 programs and 361 faculty members. We build degree programs and pathways that are flexible and relevant, providing opportunities for students to discover their passion, develop lifelong transferable skills and enjoy employment success. CISA is committed to ASU's Charter of inclusive excellence, access and impact, where all faculty, staff, and students can thrive. 

Arizona State University, ranked the No. 1 "Most Innovative School" in the nation by U.S. News & World Report for 10 years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines. Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students. 

ASU is ranked in Newsweek's America's Greatest Workplaces and Forbes America's Best Employers for Women, and touts a Healthy Arizona Worksites Platinum Award.

To learn more about ASU and the College of Integrative Sciences and Arts visit and

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Polytechnic

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

$9925/9925$

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

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