Liaise with the external service provider for call center operation
Negotiate contracts if necessary, monitor performance, and ensure the external service provider meet agreed service level.
Manage and update FAQs database for the products
Perform quality reviews for Call Center responses on the products
Handling escalated inquires from the external service provider, internal Sales and Medical Affairs customers.
Create and update standard response letters and other Medical Information assets
Provide product, disease and other clinical trainings to Call Center members
Monitor the medical literature and conference abstracts for new reports on the products to utilize as the assets
Provide new hire and refresher training for the sales team
Communicate insights and trends from Medical Information inquires to top management and internal stakeholders
Properly handle AE to report
Support cross-functional product review committees (e.g., promotional material review)
Apply legal, regulatory, and compliance requirements to all Medical Information activities
Manage and coordinate local language translations
Staff Medical Information exhibit booths at professional society meetings
Review speakers' material in the sponsored conferences in accordance with the promotion code
Ensure the quality and currency of Medical Information SOPs and work instructions
About Us
Orion Pharma is a globally operating Nordic pharmaceutical company – a builder of well-being for over a hundred years.
We're home to more than 4,000 Orionees around the world, and we're proud to be known as a responsible employer and a great place to work.
At Orion Pharma, people are truly valued and trusted, encouraged to grow, and supported by a culture where every voice is heard.
We appreciate each other, strive for excellence, and build the future.Together we develop, manufacture, and market human and veterinary pharmaceuticals and active pharmaceutical ingredients. Our extensive portfolio includes proprietary and generic medicines as well as consumer health products. The core therapy areas of our pharmaceutical R&D are oncology and pain. Proprietary products developed by Orion Pharma are used to treat cancer, neurological diseases, respiratory diseases, and more.
We offer careers with a clear purpose: empowering people to live their lives to the fullest.
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