メインにこちらの業務を担当していただきます: クライアント及び社内関係者(開発/製造/保守チーム)との調整 クライアントの業務要件に応じたロボット導入における運用・プロセス設計 導入並びに導入後の定着・改善施策の推進
プロダクトと事業をつなぐ中心的な役割を担います。 ※ 技術実装は不要。要件整理と実行推進が主な役割です。ロボット業界の経験は不要です。
業務内容 / Responsibilities
- 物流ロボット導入プロジェクトの運用・プロセス設計と実行
- 顧客および社内(営業、エンジニア、プロダクト、オペレーション等)を巻き込み、複雑な導入プロジェクトにおける課題・制約条件・リスクを構造化し、意思決定をリードする
- 利害や優先順位が異なる複数の関係者の間で、現実的な選択肢を整理し、トレードオフを踏まえた提案を行う
- クライアントの現場要件、作業実態・環境要件を深く理解した上で、最適な運用フロー設計の検討
- 導入前準備〜稼働開始までのスケジュール策定と推進
- 導入後の稼働評価・課題特定・改善施策の実行(稼働率や品質の評価指標策定)、定着化およびクライアント満足度向上のための改善提案
- プロジェクト全体のステークホルダー管理と進行管理。リスク・課題管理、アウトカムの責任を持つ。
必須要件 / Required Qualifications
- プロジェクト管理経験及び複数ステークホルダーを巻き込んだプロジェクト推進経験
- 無形商材におけるプロジェクトマネージャー/カスタマーサポート/ビジネスオペレーション/プロダクト導入コンサルいずれかの経験 3年以上
- 日本語:ネイティブレベル(クライアントおよび現場対応のため)
- 英語:ビジネスレベル(社内調整・資料作成)
- 現場業務の理解と課題解決思考
- 複雑な要件を整理し、実行推進できる能力
歓迎要件 / Preferred Qualifications
- 営業、アカウントマネジャー、カスタマーサクセス経験者
- SaaS、ハードウェア、物流、小売領域での経験
- エンタープライズ顧客への導入・サポート経験
- プロセス・運用フロー設計・改善プロジェクトの実践経験
- ロボット導入/現場自動化の実務理解
このポジションの魅力・得られる経験 / Why This Role Is Exciting
- 物流ロボットサービスの事業拡大フェーズをリード
- プロダクトと現場の最前線に立ち、事業成功を直接創出
- 数多くのステークホルダーを横断し、組織成長に大きく貢献
報酬 / Compensation & Benefits
- 年収目安:800万〜
- ボーナス:なし
- ストックオプション:付与あり(評価ベース)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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