Role Purpose
Lead designated elements within a global account team to achieve an effective customer relationship and GKN Automotives business objectives.
Key Responsibilities
Internal
- Represent the customer within GKN Automotive providing the necessary information to the relevant functions and tracking responses to customer issues
- Maintain a customer database (pricing/contracts,..) and communicate/cooperate with relevantinternal functions
- Provide input to the NBA, iDash/SIOP/eRFQ and program management business processes (i. e. prepare NBA document, lead NBA-Q and get support of relevant functions, prepare NBA-Q ahead of customer RFQs, support NBA-S, …).
- Check customer RFQ and related documents and forward to relevant functions for specific checks (feasibility study, contractual check of documents, …) and documentation thereof (present/support ISO Audit), prepare Quotations and technical and commercial offers.
- Provide input to the account planning process, e.g. 5YP, budget process, demand planning
- Maintain account sales performance data and investigate variances to budget; Propose and manage improvements.
- Review and understand the implications of customer agreements, licence agreements and other contracts/agreements; request internal legal support when required
- Adhere to internal authorisation processes. Priorities and escalation of critical items to be agreed with Account Director
- Manage specific tasks as requested by the Account Director
- Ensure to work acc. To GKN standard processes, procedures and policies.
- Ensure to work in line to GKN policy, e.g. health and safety, environmental, etc. especially Anti Bribery and Corruption rules External
- Support the development and execution of the customer strategy
- Develop and maintain an in-depth and up to date understanding of the customer and technical requirements, including market position, vehicle strategy, purchasing strategy, competitor activities, organisation, etc.
- Utilise opportunities to be involved in broader vehicle activities (system supply, product segments,...) of the customer across all GKN Automotive product segments (in line with customer strategy)
- Use visits and technical events to develop a relationship and network throughout the customer; represent GKN Automotive at the customer level.
- Monitor and measure the customer's perception of GKN Automotive and act to improve
- Participate in/lead customer negotiations such as design changes, changes in the supplier base, move of production, material recovery or contract/annual pricing negotiations and new businesses. Prepare and agree sales plan/tactics ahead of negotiations (i.e. price reconciliation, supporting documents, technical explanations ...).
- Lead in VAVE activities.
Qualification and Skills
Formal Qualifications
Essential
University Education with a relevant technical or commercial degree or equivalent experience.
Driver's license
Desirable
N/A
Specific Functional Capabilities, Knowledge and Skills Required
Essential
- Experience in the automotive industry, ideally with a proven track record at a tier 1 supplier.
- Exceptional data skills; Candidates should be, able to effectively manage, challenge, analyse and summarise multiple-dimension data (cost, budget, and market data).
- Comfortable preparing business cases and analysing financial scenarios.
- Excellent Excel and systems skills. Overall Microsoft Office skills
- Knowledge of Demand Management, Budgeting, Pricing and Cost Interrogation.
- Candidates should have an aptitude for working with detailed data.
- Excellent written and verbal communication skills.
- Customer-facing experience.
- Be able to negotiate using detailed cost models.
Language Skills (Highlight if Essential or Desired)
Japanese and English Language - Essential
Multi- lingual - Desired
Travel Requirements
Within country & geographic area. Some global travel.
Country Specific Rquirements
Located in a GKN site (Tochigi )
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