Customer Account Manager II for Japan OEM

2ヶ月前

Tochigi, Tochigi GKN Automotive

*JOB DESCRIPTION
Role Titl
e:*
Customer Account Manager for Japan OEM

Function
: Commercial / Sales & Marketing

Working location : Japan Tochigi
GKN Driveline Japan Ltd. Head office & Tochigi plant

2388 Omiya-machi, Tochigi city, Tochigi pref. , Japan

Role Purpose
Lead designated elements within a global account team to achieve an effective customer relationship and GKN Automotives business objectives.

*Key Responsibilities*

  • Act as the primary customer representative within GKN Automotive, ensuring timely communication and resolution of issues.
  • Maintain customer data (pricing, contracts) and coordinate with internal teams.
  • Support key business processes (NBA, iDash/SIOP, RFQs) and prepare quotations and offers.
  • Review RFQs and related documents, coordinate feasibility and contractual checks.
  • Contribute to account planning (5YP, budgeting, demand planning) and monitor sales performance.
  • Understand and manage customer agreements; liaise with legal when needed.
  • Ensure compliance with GKN processes, policies, and standards (including Anti-Bribery rules).
  • Develop and execute customer strategy; maintain deep knowledge of customer needs and market trends.
  • Build strong relationships through visits and technical events; represent GKN Automotive at customer level.
  • Lead negotiations on pricing, design changes, and new business opportunities.
  • Drive VAVE activities and continuous improvement initiatives.

Qualifica
t
ion and Sk
i
lls
*Essential***
University Education with a r elevant technical or commercial degree or equivalent experience.

Driver's license in Japan

Specific Functional Cap
a
bilities, Knowledge and Skill
s
Required
*Essential***

  • Experience in the a utomotive i ndustry, ideally w i th a prov e n track record a t a tier 1 suppl i er.
  • Exceptional dat a skills; Cand i date s should be, ab l e to effecti v ely mana g e, challenge , analyse and s ummaris e mult i ple-dimension d a ta (cost, budg e t, a nd m arket d a ta).
  • Comfortable preparing business cases and analysing f i nancia l scenarios.
  • Excellent Excel and systems skills. Overall Microsoft Office skills
  • Knowledg e of Demand Management, Budget i n g , Pricing and Cost Interrogation.
  • Candid a tes s hou l d have an apt i tude for workin g with detai l ed data.
  • Excellent wr i tten a nd ve r bal com m unication skills.
  • Customer-facin g experience.
  • Be able to ne g oti a te using detailed cost models.

Language Skills (
H
ighlight if Esse
n
tial or Desired)
Japanese and English L a ngua g e - Essential

Mu l ti- l i ngua l - Desired

募集職種:カスタマーアカウントマネージャー(Japan OEM担当)
部 署:
営業部

雇用形態:
正社員

勤務地:
GKNドライブラインジャパン株式会社

本社・栃木工場(栃木県栃木市大宮町2388番地)

GKNドライブラインジャパン株式会社は、GKN Automotiveグループの日本法人として、日本の主要自動車メーカーと取引を行い、ドライブシャフト、LSD、ギヤボックスなどの自動車駆動系部品を栃木・愛知の拠点で開発・製造・販売しています。

今回の募集ポジションである、カスタマーアカウントマネージャーは、日本国内の自動車メーカーとの関係構築をリードし、グローバルアカウントチームの一員として、顧客満足度の向上とGKN Automotiveグループのビジネス目標達成を推進します。

業務詳細
社内業務

  • 顧客情報の社内共有、課題対応進捗フォロー
  • 顧客データベース(価格、契約など)の管理と関連部門との連携
  • NBA、iDash、SIOP、eRFQ、プログラム管理プロセスへの入力
  • NBAドキュメント作成、NBA-Qのリード、関連部門との調整
  • 顧客RFQ前の準備、NBA-Sのサポート
  • 顧客RFQおよび関連資料の確認、社内チェック(実現可能性、契約内容)依頼
  • ISO監査対応のための文書管理
  • 見積書、技術・商業提案の作成
  • 中長期販売計画(5年計画、予算、需要予測)の策定
  • 売上実績の管理、予算差異分析、改善策の提案
  • 顧客契約・ライセンス契約のレビュー、法務部門との連携
  • 社内承認プロセスの遵守、重要案件のエスカレーション
  • GKN標準プロセス・コンプライアンスの遵守(安全、環境ほか)

社外業務

  • 顧客戦略の策定・実行支援
  • 顧客の技術要件、市場ポジション、車両戦略、購買戦略、競合状況の把握
  • 顧客との協業活動の提案および遂行
  • 顧客訪問や技術イベントを通じた関係構築・ネットワーク形成
  • 顧客満足度のモニタリングと改善策の実施
  • 顧客との交渉(設計変更、サプライヤー変更、生産移管、価格交渉、新規ビジネス)
  • 交渉前の戦略策定(価格調整、資料準備、技術説明)
  • VAVE(Value Analysis/Value Engineering)活動のリード

応募資格

  • 大学卒業(工学部または経済学部など)または同等の経験
  • 自動車業界での経験(Tier1サプライヤーでの実績がある方) (歓迎:Powertrain製品に知見がある方)
  • 高度なデータ分析力(コスト、予算、市場データなど多次元データの管理・分析・要約が可能)
  • Excel、Microsoft Office全般スキル
  • 需要管理、予算策定、価格設定の知識
  • 顧客対応経験、詳細なコストモデルを用いた交渉スキル
  • 優れた文章力・コミュニケーション能力(日本語・英語)
  • 必須言語: 日本語および英語(ともに上級レベル)

その他

  • 国内および海外出張あり
  • 日本の普通自動車免許(実際に運転ができる方)

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