*JOB DESCRIPTION
Role Titl
e:*
Customer Account Manager for Japan OEM
Function
: Commercial / Sales & Marketing
Working location : Japan Tochigi
GKN Driveline Japan Ltd. Head office & Tochigi plant
2388 Omiya-machi, Tochigi city, Tochigi pref. , Japan
Role Purpose
Lead designated elements within a global account team to achieve an effective customer relationship and GKN Automotives business objectives.
*Key Responsibilities*
- Act as the primary customer representative within GKN Automotive, ensuring timely communication and resolution of issues.
- Maintain customer data (pricing, contracts) and coordinate with internal teams.
- Support key business processes (NBA, iDash/SIOP, RFQs) and prepare quotations and offers.
- Review RFQs and related documents, coordinate feasibility and contractual checks.
- Contribute to account planning (5YP, budgeting, demand planning) and monitor sales performance.
- Understand and manage customer agreements; liaise with legal when needed.
- Ensure compliance with GKN processes, policies, and standards (including Anti-Bribery rules).
- Develop and execute customer strategy; maintain deep knowledge of customer needs and market trends.
- Build strong relationships through visits and technical events; represent GKN Automotive at customer level.
- Lead negotiations on pricing, design changes, and new business opportunities.
- Drive VAVE activities and continuous improvement initiatives.
Qualifica
t
ion and Sk
i
lls
*Essential***
University Education with a r elevant technical or commercial degree or equivalent experience.
Driver's license in Japan
Specific Functional Cap
a
bilities, Knowledge and Skill
s
Required
*Essential***
- Experience in the a utomotive i ndustry, ideally w i th a prov e n track record a t a tier 1 suppl i er.
- Exceptional dat a skills; Cand i date s should be, ab l e to effecti v ely mana g e, challenge , analyse and s ummaris e mult i ple-dimension d a ta (cost, budg e t, a nd m arket d a ta).
- Comfortable preparing business cases and analysing f i nancia l scenarios.
- Excellent Excel and systems skills. Overall Microsoft Office skills
- Knowledg e of Demand Management, Budget i n g , Pricing and Cost Interrogation.
- Candid a tes s hou l d have an apt i tude for workin g with detai l ed data.
- Excellent wr i tten a nd ve r bal com m unication skills.
- Customer-facin g experience.
- Be able to ne g oti a te using detailed cost models.
Language Skills (
H
ighlight if Esse
n
tial or Desired)
Japanese and English L a ngua g e - Essential
Mu l ti- l i ngua l - Desired
募集職種:カスタマーアカウントマネージャー(Japan OEM担当)
部 署:
営業部
雇用形態:
正社員
勤務地:
GKNドライブラインジャパン株式会社
本社・栃木工場(栃木県栃木市大宮町2388番地)
GKNドライブラインジャパン株式会社は、GKN Automotiveグループの日本法人として、日本の主要自動車メーカーと取引を行い、ドライブシャフト、LSD、ギヤボックスなどの自動車駆動系部品を栃木・愛知の拠点で開発・製造・販売しています。
今回の募集ポジションである、カスタマーアカウントマネージャーは、日本国内の自動車メーカーとの関係構築をリードし、グローバルアカウントチームの一員として、顧客満足度の向上とGKN Automotiveグループのビジネス目標達成を推進します。
業務詳細
社内業務
- 顧客情報の社内共有、課題対応進捗フォロー
- 顧客データベース(価格、契約など)の管理と関連部門との連携
- NBA、iDash、SIOP、eRFQ、プログラム管理プロセスへの入力
- NBAドキュメント作成、NBA-Qのリード、関連部門との調整
- 顧客RFQ前の準備、NBA-Sのサポート
- 顧客RFQおよび関連資料の確認、社内チェック(実現可能性、契約内容)依頼
- ISO監査対応のための文書管理
- 見積書、技術・商業提案の作成
- 中長期販売計画(5年計画、予算、需要予測)の策定
- 売上実績の管理、予算差異分析、改善策の提案
- 顧客契約・ライセンス契約のレビュー、法務部門との連携
- 社内承認プロセスの遵守、重要案件のエスカレーション
- GKN標準プロセス・コンプライアンスの遵守(安全、環境ほか)
社外業務
- 顧客戦略の策定・実行支援
- 顧客の技術要件、市場ポジション、車両戦略、購買戦略、競合状況の把握
- 顧客との協業活動の提案および遂行
- 顧客訪問や技術イベントを通じた関係構築・ネットワーク形成
- 顧客満足度のモニタリングと改善策の実施
- 顧客との交渉(設計変更、サプライヤー変更、生産移管、価格交渉、新規ビジネス)
- 交渉前の戦略策定(価格調整、資料準備、技術説明)
- VAVE(Value Analysis/Value Engineering)活動のリード
応募資格
- 大学卒業(工学部または経済学部など)または同等の経験
- 自動車業界での経験(Tier1サプライヤーでの実績がある方) (歓迎:Powertrain製品に知見がある方)
- 高度なデータ分析力(コスト、予算、市場データなど多次元データの管理・分析・要約が可能)
- Excel、Microsoft Office全般スキル
- 需要管理、予算策定、価格設定の知識
- 顧客対応経験、詳細なコストモデルを用いた交渉スキル
- 優れた文章力・コミュニケーション能力(日本語・英語)
- 必須言語: 日本語および英語(ともに上級レベル)
その他
- 国内および海外出張あり
- 日本の普通自動車免許(実際に運転ができる方)
-
Tochigi, Tochigi GKN Automotive ¥480,000 - ¥720,000 per yearThe Customer Account Manager II is responsible for leading designated elements within a global account team to achieve an effective customer relationship and GKN Automotive business objectives. The role involves maintaining customer data, coordinating with internal teams, and rev ...
-
Tochigi, Tochigi GKN Automotive ¥3,500,000 - ¥6,000,000 per yearThe job involves validating GKN Automotive's ePowertrain products through testing and collaborating with OEMs, global teams, and suppliers. · ...
-
Tochigi GKN Automotive ¥1,200,000 - ¥1,500,000 per yearHardware project management of Electronic Control Unit application projects for GKN Automotive – related to projects out of Japan. · ...
-
Tochigi, Tochigi GKN Automotive ¥4,500,000 - ¥8,000,000 per yearThis · Senior Hardware Project Manager will be responsible for coordinating execution of complex hardware application projects in AUTOSAR context. · Native Japanese language skills required. ...
-
Utsunomiya Bose Corporation ¥900,000 - ¥1,200,000 per yearAt Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for more than 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical. · Coordinate and synchronize across software de ...
-
Sales Manager
2ヶ月前
Chiyoda, Tokyo Marshall Group ¥900,000 - ¥1,200,000 per yearMarshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock 'n' roll attitude on stage, at home, and on the go. We are looking to str ...
-
Chiyoda, Tokyo Lenovo ¥4,000,000 - ¥6,458,000 per yearThis position is part of Lenovo Japan's · Global Accounts Management team, · focused on enterprise clients in Japan. You will support customers' digital transformation by providing solutions that integrate PCs, · cloud services, · Ai You will report to an experienced manager who ...
-
Chiyoda, Tokyo Lenovo ¥6,000,000 - ¥12,000,000 per yearWe are looking for a Finance Controller or FP&A Manager/Specialist to support our e-Commerce business in Japan. The ideal candidate will have strong financial knowledge, analytical skills, and experience in the IT hardware/services industry. ...
-
Chiyoda, Tokyo Johnson & Johnson MedTech ¥6,000,000 - ¥12,000,000 per yearThe Finance Manager will support the Senior Finance Manager in monitoring financial performance, focusing on P&L management, and providing timely insights that enable growth, profitability, and governance across Orthopaedics/DePuy Synthes Japan. · Lead/support the entire Business ...
-
Chiyoda, Tokyo myGwork - LGBTQ+ Business Community ¥6,000,000 - ¥12,000,000 per yearThe Finance Manager will support the Senior Finance Manager in monitoring financial performance, focusing on P&L management, and providing timely insights that enable growth, profitability, and governance across Orthopaedics/DePuy Synthes Japan. · Lead/support the entire Business ...
-
Chiyoda, Tokyo SWAROVSKI ¥400,000 - ¥800,000 per yeareCommerce Business Support plays an essential role supporting the daily operation and commercial success of Japan's 3rd party e-commerce accounts. · This position requires a collaborative mindset and a strong sense of responsibility, as it contributes directly to driving sales an ...
-
Tochigi, Japan GKN Automotive+Job summary · Main responsibilities include coordinating complex projects within the automotive industry. +QualificationsMaster's Degree in Electrical Engineering or Electronics Engineering Technology or Mechatronics. · ...
-
Tochigi, Japan GKN Automotive+Job summary · A software project manager for Electronic Control Unit application projects at GKN Automotive. · +QualificationsMaster's degree in Information Technology, Computer Science, Electrical or Electronics Engineering or Mechatronics. · Native Japanese and very proficient ...
-
Chiyoda, Tokyo Lenovo ¥8,000,000 - ¥15,000,000 per yearLenovo is a ¥8.7 trillion / US$57B global technology leader. In addition to its dominant position in the PC market, the company is aggressively expanding into AI-powered devices, infrastructure, software, and services. · eCommerce Marketing Strategy Execution · Own demand generat ...
-
Chiyoda, Tokyo Citi ¥5,000,000 - ¥15,000,000 per yearWe are looking for an experienced and highly motivated individual to join our team in Tokyo, Japan as a Global Solution Sales. The Global Solution Sales role sits within TTS team in Japan and provides a unique opportunity to manage a portfolio of essentially Japan-based Global co ...
-
Chiyoda, Tokyo Johnson & Johnson Innovative Medicine ¥2,000,000 - ¥2,800,000 per yearThe Director will be responsible for Medical Affairs strategy of Immunology therapeutic area including compounds/product development/business plan in Dermatology and Inflammatory bowel disease. · ...
-
Chiyoda, Tokyo Johnson & Johnson MedTechAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, · Add Market Intelligence (Customer & Marketing Events) · Account for Product Lifecycle (NPI and End ...
-
Chiyoda, Tokyo PVH Corp.We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. · Manage IT infrastructure availab ...
-
Chiyoda, Tokyo Lenovo ¥5,000,000 - ¥10,000,000 per yearWe are looking for a Senior Solutions and Services Specialist to join our team. The successful candidate will be responsible for selling an expanding portfolio of services along with award-winning Lenovo's PCs to customers in a Device as a Service model into the Japan-based custo ...
-
Arahal Serco North America Full time¥60,000 - ¥120,000 per yearAre you a Systems Administrator looking for a place to make an impact every day? Serco is the place for you Join our team as a Systems Administrator in support of our Anti-Terrorism Force-Protection (AT/FP) program with the United States Navy. · ...
-
Chiyoda, Tokyo Citi ¥10,000,000 - ¥20,000,000 per yearCiti continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a first line of defense business line, to house and consistently manage credit risk activities performed for Citi's institutional clients. ICM's objectiv ...