Yokohama TRUMPF フルタイム

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force – across the globe at over 80 TRUMPF locations.

【仕事内容】

・レーザサービス部門においてお客様やフィールドエンジニアからのトラブルに関する問い合わせにおいて、電話や遠隔診断(リモートサポート)、メールや電話対応で常に一定レベル以上の技術サポートを提供する。

・高い技術サポートを提供するセクションとして、製品トレーニングに必要に応じて参加し、新しい技術を習得する。

・電話対応レベルか、または現場対応としてかかる時間について、あるいはコスト面について社内外の状況を考慮し、コスト面も含めて適切な対応をおこなう。

・技術担当者とのタイムリーな連携業務を行う。

(求める人材)

語学力 日本語をネイティブレベルとし、日常業務において英語を抵抗なく利用できる

コミュニケーション力 他のグループと定義された手順で意思疎通ができ協調性がある。

-ビジネスでの行動 必要なビジネスマナーを理解し、それに沿って行動できる。

-スキルの習得 受講した技術知識を他のメンバーに展開することができる。

-コンプライアンス TRUMPFおよび部署によって定義された法令遵守ルールに則った行動ができる。

-協調性 各ミッション/タスクとチームにおいて各人のタスクを理解し、複数の人とのミッションを完了することが協調性を有する。



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