Tokyo 1 Hotels
Reservations Supervisor (Bilingual Japanese & English)

About 1 Hotels

At 1 Hotels, we're more than a place to stay — we're a nature-inspired lifestyle brand rooted in sustainability and soulful hospitality.


Guided by the beauty of the natural world, we create spaces where guests feel grounded, welcomed, and deeply connected — to the destination, to each other, and to something meaningful.


Soon, 1 Hotel Tokyo will open in Akasaka, bringing our signature blend of thoughtful luxury, conscious design, and Good-Natured service to the heart of Japan's capital.

About the Role

We are seeking a passionate and detail-driven Reservations Supervisor to join our pre-opening team, with bilingual fluency in Japanese and English.


In this role, you will support the day-to-day success of our Reservations operation, ensuring every booking journey feels seamless, personal, and elevated — from first inquiry through arrival.


Experience with group reservations is a strong bonus, as you will help coordinate room blocks, special requests, and smooth communication between our Sales, Events, Front Office, and Operations teams.


You will be a calm and confident point of connection — ensuring every guest, whether traveling solo or as part of a group, feels genuinely cared for.

What You'll Be Doing
Supervising daily reservations activity and supporting the reservations team
Managing group room blocks from enquiry through departure (bonus focus)
Coordinating rooming lists, billing details, and special guest requirements
Collaborating closely with Sales, Events, Front Office, and Housekeeping teams
Monitoring pick-up pace, cut-off dates, and contract obligations
Preparing group resumes, arrival reports, and operational handovers
Personally supporting VIP and group organisers for a seamless experience
Assisting Front Office during key arrival periods to ensure smooth guest flow

What We're Looking For
1–3 years' experience in hotel reservations, front desk, or sales support
Bilingual fluency in Japanese and English (essential)
Group reservations or coordination experience is a plus
Strong knowledge of hotel systems (HMS, CRS, Sales & Catering, or similar)
Impeccable attention to detail and organisational strength
Clear, warm communication skills — written and verbal
A calm, positive mindset in a fast-paced environment
A collaborative, guest-first approach grounded in care and professionalism

Why Join Us
At 1 Hotels, we celebrate individuality, encourage creativity, and care deeply for our people and our planet.


You'll join a supportive team committed to delivering exceptional service, while helping shape the opening chapter of 1 Hotel Tokyo — a place where sustainability and luxury exist in harmony.

If you're ready to grow with us and help create unforgettable guest journeys in Tokyo, we'd love to meet you.

Be part of nature's favorite hotel.

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