Concierge

2週間前

Kobe, Hyogo, Japan HMI Hotel Group

This hotel is being rebranded as Kobe Marriott Hotel from Crown Palais Kobe and is scheduled to open in December 2025.


Job Summary



*Proficiency in English is a must and conversational Japanese is beneficial

*Must have Japanese citizenship or Eligible 'Work in Japan permit' / COE holder

Become a Concierge and guide our guests through unparalleled experiences.

Your extensive knowledge of local attractions, dining, and events will allow you to craft personalized itineraries that delight and inspire.

Serve as a key point of contact for guests, delivering personalized assistance and ensuring an exceptional experience throughout their stay.

Handle guest requests for special arrangements such as transportation, restaurant reservations, event bookings, and dry cleaning, coordinating with appropriate service providers to fulfill their needs.

Provide guests with comprehensive information about the hotel, its amenities, and local attractions, including special events and activities.

Efficiently respond to guest inquiries, calls, messages, and requests, ensuring timely resolution by coordinating with relevant departments such as Bell Services and Housekeeping.

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