A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A relevant supervisory/management certificate/diploma or degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Locations
Waldorf Astoria Osaka
Schedule
Full-time
Brand
Waldorf Astoria Hotels & Resorts
Job
Guest Services, Operations, and Front Office
-
Osaka, Osaka HiltonA Front Desk Supervisor supervises the activities managed at the hotel front desk including check-in/check-out Guest requests concierge services and promotion of in-house activities. · ...
-
Ōsaka Hilton Full time￥2,400,000 - ￥2,800,000 per yearA Front Desk Supervisor supervises the activities managed at the hotel front desk. · ...
-
Osaka, Osaka Hilton ￥4,500,000 - ￥6,300,000 per yearThe Front Desk Manager assists the Front Office Manager in administering and managing all Front Office operations to ensure profitability. · ...
-
Ōsaka Hilton Full time￥6,000,000 - ￥12,000,000 per yearWe are seeking a Front Desk Manager to assist the Front Office Manager in administering and managing all Front Office operations. This role involves coordinating day-to-day operations, providing leadership at the frontline level, and ensuring total guests' satisfaction. · Communi ...
-
〒- 大阪府 大阪市 北区 大深町, HiltonThe Front Desk Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. · ...
-
Osaka, Osaka Hilton ￥2,500,000 - ￥4,000,000 per yearWe are seeking an experienced Front Desk Service Agent to join our team at Waldorf Astoria Osaka. As a key member of our front office team you will provide exceptional service to our guests ensuring their stay with us is memorable. · ...
-
Osaka, Osaka HiltonAn Assistant Chief Steward oversees and directs all aspects of stewarding operations under the general guidance and supervision of the Chief Steward... · ...
-
Osaka, Osaka Hilton ￥3,600,000 - ￥6,000,000 per yearThe Public Relations Manager builds a good image of the hotel and good relationships with the public (press, PR objectives, joint ventures, guests, customers and communities). · As the Public Relations Manager, you will be responsible for performing the following tasks to the hig ...
-
Osaka, Osaka HiltonA Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. · Be visible in the hotel lobby and other public areas · Represent the General Manager and other Senior Manag ...
-
〒- 大阪府 大阪市 北区 大深町, Hilton+Job summary · A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours. · +QualificationsHave a degree, diploma, or formal certification in Hotel Management or equival ...
-
Osaka, Osaka Hilton+Job summaryThe Event Service Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton International. · Confidently kno ...
-
Osaka, Osaka HiltonThe Banquet Manager is concerned with the strategic management of the Banquet Department, in line with prescribed Hilton Worldwide and hotel policies and procedures. · ...
-
Osaka, Osaka HiltonThe Bell Captain organizes and coordinates the Concierge services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure. · ...
-
〒- 大阪府 大阪市 北区 大深町, Hilton ￥2,400,000 - ￥2,800,000 per yearThe Event Service Attendant is responsible for providing efficient and professional service to guests while ensuring that they receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton International. · As an Event Service Attendant ...
-
Osaka Hilton+Job summary · A Hilton Team Member is responsible for providing exceptional guest experiences in the food and beverage department. The Outlet Attendant maintains high customer service focus, approaches tasks with enthusiasm, and takes personal responsibility to resolve issues.Ke ...
-
Osaka, Osaka HiltonThe Duty Manager assists the Front Office Manager in administering and managing all Front Office operations to ensure profitability. · Interview team members. · Select train supervise evaluate counsel administer disciplinary procedures for Front Office team members. · ...
-
Osaka, Osaka HiltonThe Sushi Teppan Restaurant Manager will oversee the strategic management of the restaurant according to Hilton policies and procedures. · ...
-
Osaka, Osaka HiltonWe are looking for an Outlet Attendant to join our team at Hilton Osaka Umeda. As an Outlet Attendant, you will be responsible for providing exceptional customer service and ensuring that guests receive optimum service in accordance with our standards. · Maintain high customer se ...
-
Osaka, Osaka Hilton ￥4,320,000 - ￥6,480,000 per yearWe are seeking for a talented and experienced Pastry Chef Supervisor to help bring this unique vision to life at Conrad Osaka. · ...
-
Ōsaka Hilton Full time￥120,000 - ￥180,000 per yearThe Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. · We are looking for a Duty Manager serving Hilton Brands who c ...
-
Osaka, Osaka HiltonWe are looking for a Chef de Partie to join our team at Canopy by Hilton Osaka Umeda. As a Chef de Partie, you will be responsible for preparing and cooking food according to standard procedures, recipes, photographs and given instructions. You will assist the Sous Chef in traini ...