【Waldorf Astoria Osaka】Event Service Attendant / Front Line 宴会サービス(フロントライン)

JOB DESCRIPTION

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Event Service Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton International.

What will I be doing?

As the Event Service Attendant , you will be responsible for performing the following tasks to the highest standards:

• Confidently know the food and beverage menu contents and explain them in detail to guests.

• Understand dietary requirements and offer appropriate suggestions.

• Correctly label buffet dishes.

• Keep buffet areas clean at all times.

• Complete TBS checklists on product knowledge.

• Make suggestions on the menu that might suit guests of different nationalities.

• Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including setting tables, setting the buffet, having all equipment ready for service and ensuring that you have been briefed by your supervisor for the shift's activities.

• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.

• Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.

• Complete the TBS checklist on preparing the restaurant for service.

• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.

• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.

• Offer all guests with a drink within the first two minutes of being seated and quickly follow-up with the food menu.

• Offer the newspapers to all breakfast guests and any single diners.

• Ensure that all service procedures are carried out to the standards required.

• Replenish drinks, not letting cups or glasses become empty.

• Accommodate any guest request or offer appropriate alternatives.

• Take personal responsibility for the service experience of all guests in your designated area.

• Ensure that guests have appropriate cutlery before each course is presented.

• Check with guests if they are satisfied after each course and if anything additional is needed.

• Follow-up on any guest questions or queries immediately, and if you don't have the answer, check with your Supervisor / Manager.

• When passing by guest tables, check if they require service.

• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

• Ensure that service standards are achieved as per TBS checklist.

• Make sure that all areas are cleaned and maintained in accordance with operating procedures.

• Positively end the guests experience by checking on their satisfaction.

• Assist with guests' coats and bags.

• Thank all guests and wish them a pleasant day.

• Understand relevant OH&S legislations and their implications on the operation of the department.

• Ensure that safe and healthy working practices are observed throughout the service.

• Report any accidents / incidents to the Supervisor / Manager.

• Ensure that the Food & Beverage mission is established and instilled in you and all team members.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Event Service Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 1-2 years in a managerial position in a 4 / 5-star category hotel.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Guest oriented and able to confidently build and exceed service standards.

• Strong interpersonal skills and attention to details.

• Able to work under pressure and deal with stressful situations during busy periods.

• Good English skills, both written and verbal.

• Familiar with computer systems.

• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all