At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most.
Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.
Position Overview
The Care Navigator is responsible for providing care navigation support to assigned accounts, patients, and consumers using Exact Sciences products or intending to use them.
Working cross-functionally throughout Exact Sciences, this role supports health systems and patients to deliver a high level of customer service and ensure positive patient outcomes.
The role focuses on executing established workflows and providing routine assistance under general supervision.
The Care Navigator will be an exceptionally compassionate, creative, and motivated healthcare professional with a passion for serving patients, and a deep understanding of the healthcare ecosystem, from primary to specialty care.
It is imperative that the Care Navigator possess exemplary customer service skills, have a demonstrated ability to work independently while following the regulation/guardrails, and function effectively as a member of the Exact Sciences team.
The Care Navigator will be required to collaborate with teams, such as Customer Service, Commercial Reps, Medical Affairs, Finance, and Legal.
This position will be based at the Tokyo office, with occasional work at contracted clinics.
The Care Navigator will need to understand not only the technical and clinical aspects of the services that Exact Sciences offers but also possess the ability to communicate professionally and effectively with all individuals, including external vendors and other internal Exact Sciences personnel.
The Care Navigator's responsibilities include developing relationships with health care providers, health care systems, vendors and patients, understanding and identifying various community resources, as well as developing and maintaining care navigation workflows based on best practices and the latest local regulations.
In addition to that, it is expected in this role that guiding consumers with insightful information to navigate them with clinics per request.
In this role, they will liaise with cross-functional internal and external teams to maintain a high level of customer service and ensure positive customer experience.
Essential DutiesInclude, but are not limited to the following:
Support implementation of established care navigation workflows for health systems to ensure smooth operational processes.
Respond to routine inquiries following standard procedures and escalate complex issues promptly when necessary.
Provide accurate information and guidance on care navigation services and operational support to health care system under supervision.
Maintain complete and accurate records and documentation in compliance with company policies.
Collaborate with internal teams to address customer needs and inquiries from customers, demonstrating strong customer service and communication skills while incorporating feedback from customers and managers.
Build and maintain effective relationships to foster trust and collaboration.Manage multiple tasks simultaneously while staying organize and maintaining a strong sense of urgency to meet deadlines.
Follow established processes and provide constructive feedback when requested to improve customer experience.
Work closely with team members to ensure timely and accurate support for patients and health systems.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company's Quality Management System policies and procedures.
Attend work regularly and reliably.
Ability to work in front of a computer screen and perform typing for approximately 90% of a typical working day.
Ability to work on computer and phone communication simultaneously.Ability to use a telephone through a headset.
Regular and reliable physical attendance at the Tokyo office.
Ability to travel and work outside the Tokyo office as needed, including visits to contracted clinics. May include overnight/weekend travel if needed.
Minimum Qualifications
Bachelor's degree in medical, welfare, or related field.
Work experience in medical or welfare field (2+ years preferred).
2 years of clinical experience working in health care systems.
Basic knowledge of medical and insurance systems.
Flexibility to accommodate diverse cultures and backgrounds.
Experience working in a team.
Strong communication and interpersonal skills.
Ability to think and act from the patient's perspective.
Problem-solving skills with appropriate reporting, communication, and consultation to supervisor.
Fluency in Japanese (native or equal to N1 level) and sufficient English capability to read commonly used computer system language and internal materials, plus to communicate verbally and in writing.
Proficient computer skills including internet navigation, email usage, and word processing, and our internal operational systems.Proficient in Microsoft Office including PowerPoint and Excel.
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis.
We are unable to sponsor or take over sponsorship of employment visas at this time.Preferred Qualifications
Prior experience working in care navigation (patient support, etc.).
Experience working with cancer patients (oncology, chemotherapy division preferred).
Experience in Quality, Population Health, Community Health, or Care Navigation within health care systems.
Qualifications as a nurse, social worker, or medical administrator are a plus.
Clinical degree or certification, e.g., Clinical Psychologist, Certified Psychologist, Certified Genetic Counselor, Certified Cancer Nurse, etc.
Employment Term:
This role includes a 3-month probationary period during which employment conditions remain unchanged.
Employment is on an indefinite-term contract, and a one-month notice period is required for voluntary resignation, in accordance with company policy.
Employees may be required to work overtime based on business needs, including occasional holiday and weekend work, with compensation provided per company policy and local labor regulation.
Salary Range:
¥6,900,000 - ¥11,400,000
The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location.
Additionally, this role includes either 30 hours of overtime per month or 10 hours of midnight work per month, depending on the position.
This position is also eligible for a bonus.Employee Benefits:
Exact Sciences is committed to providing a comprehensive employee experience that supports well-being and professional growth through our benefits.
Learn more about our benefits by selecting the country you're interested in to view specific offerings. Based on business needs and role eligibility, relocation support may also be available in accordance with company policy.
Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging.
Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences.
エントリーレベル
雇用形態
正社員
職務タイプ
その他、IT・コンピューター、総合職
業種
バイオテクノロジー研究、病院・ヘルスケア、医療機器製造業
-
Tokyo Exact Sciences Full time￥6,900,000 - ￥11,400,000Help us change lives by providing care navigation support to patients and consumers using Exact Sciences products or intending to use them. · ...
-
Tokyo Exact Sciences ￥6,900,000 - ￥11,400,000Help us change livesAt Exact Sciences we're helping change how the world prevents detects and guides treatment for cancerWe give patients and clinicians the clarity needed to make confident decisions when they matter mostJoin our team to find a purpose-driven career an inclusive ...
-
Tokyo Spring HealthWe are seeking qualified, part-time internationally licensed psychotherapists to join our provider network and deliver care with a tech-enabled, AI/machine-learning platform that puts patient outcomes first. · ...
-
Tokyo SietchWe're looking for a hands-on UX/UI Designer to work on fully proprietary products with real impact on the company's day-to-day operations. This role requires close collaboration with stakeholders, strong ownership, and the ability to move fast in a dynamic environment. · ...
-
Tokyo Exact Sciences ￥8,362,000 - ￥12,543,000We're helping change how the world prevents,detects and guides treatment for cancer. Join our team to find a purpose-driven career,inclusive culture,and robust benefits. · ...
-
Tokyo Exact Sciences ￥8,362,000 - ￥12,543,000We are looking for a driven, talented and experienced Screening Solutions Specialist to drive adoption and uptake of Cancerguard among identified accounts in Japan. · ...
-
Tokyo MetaThis role offers a unique opportunity to leverage your marketing and/or sales expertise to drive business growth and ROI for top telecommunication companies in Japan. · As a Strategic Partner Manager in Meta's Telco Ecosystem Partnership team, you'll have the chance to develop an ...
-
Tokyo Hogarth ￥3,000,000 - ￥6,000,000 per yearThe Content Studio Artist takes the request from Content Production Manager to produce screen imagery with Photoshop to be featured on all marketing communication materials for Japanese market.This includes the complete rebuilding of clients' product as required from Photoshop fi ...
-
Tokyo HogarthThe Freelance Content Production Manager works closely with the Content Studio to execute and create localized screens featured within our website or other marketing materials. · ...
-
Tokyo Meta ￥2,000,000 - ￥2,500,000 per yearMeta is seeking an Agency Partner to grow revenue and increase product adoption via agencies in Japan. · Firmly Establish Facebook and Instagram as leading platforms for brand building and business growth among all agency stakeholders · Serve as the primary liaison internal advoc ...
-
Sr. Recruiter
1ヶ月前
Tokyo Tesla ￥9,000,000 - ￥12,000,000 per yearA great recruiter stands apart by excelling at talent identification, attraction and assessment, · and by developing deep partnerships with the business and within HR. · ...
-
Call for Co-Creators
1ヶ月前
Tokyo Unwind MindsThis is a volunteer and remote opportunity for individuals interested in contributing as Co-Creators and Early Users of ElephAi. Participants will play an active role in shaping innovative mental health solutions and collaborate with a multidisciplinary team. · providing feedback ...
-
Tokyo IntuitiveThe Senior Market Development Manager position will be a role focusing on pre-market development activities with an emphasis on the pulmonology field, specifically the biopsy modalities of small peripheral lung lesions. · ...
-
Tokyo Back MarketWe are looking for a Senior iOS Engineer to join our Japan Growth team. · We have exciting ambitions and features to bring to our users in our mobile app for the upcoming years.The role will involve collaborating with local teams (operations, marketing, product, design) and imple ...
-
Tokyo Welocalize Full timeWe are seeking a Bilingual metadata specialist with backgrounds in many locales and languages to evaluate the quality of written and spoken text for services. · ...
-
Tokyo Adobe Full time+We are looking for a Senior Director to lead our Japan Digital GTM & Sales team at Adobe. The successful candidate will have strong perspective on customer data and business trends that translates into impactful recommendations. · The role requires influencing others, developing ...
-
Tokyo Mapbox ￥8,000,000 - ￥12,000,000 per yearFocus on growing the Mapbox business in the Korean market for domestic and global use cases. · Build and own relationships with large enterprises and strategic Mapbox customers, · Communicate customer needs and industry patterns back to Mapbox product teams,We commit to this thro ...
-
Tokyo RakutenRakuten group has almost 100 million customers based in Japan and 1 billion globally as well, providing more than 70 services in a variety such as e-commerce, payment services, financial services telecommunication media sports etc. · ...
-
Tokyo Trip GroupWe have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania. · In this Role, · You'll get to: Work closely with in-region hiring managers and stakeholders to deliver full-cycle recruitment execution. Proactively source candidates us ...
-
Tokyo Adobe Full timeWe're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. · We develop solution visions that align Adobe's Experience Cloud capabilities with the needs of the largest re ...
-
Tokyo Unicity InternationalWe are seeking an HR Manager to lead our Japan HR function and support the continued growth of our Tokyo office.This role oversees end-to-end HR operations, · talent acquisition, · employee development, · performance processes, · compensation support · & localization of global HR ...
