■募集背景
「PHONE APPLI PEOPLE」は、企業の働き方に変革をもたらすプロダクトとして着実に成長を続けています。
導入企業は年々増加し、組織内の情報共有やエンゲージメント向上といった観点から、多くの企業の働き方改革を支援してきました。
こうした広がりの一方で、導入後の定着や継続的な活用をさらに促進するためには、カスタマーサクセスチームによる戦略的かつ継続的なお客様支援が、これまで以上に重要なフェーズを迎えています。
このような背景のもと、カスタマーサクセス領域での実務経験とチームマネジメントのスキルを兼ね備えた方を新たにお迎えし、
お客様の活用促進に向けた施策の企画・実行
チーム体制・業務品質の向上
お客様との関係性の深化
といった取り組みをさらに加速していきたいと考えています。
同社は、この取り組みを一緒にリードし、新しい視点や仕組みを取り入れてくれる仲間を求めています。
■仕事内容
お客様の成功を実現するための取り組みをリードしていただける、カスタマーサクセスマネージャ((その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)
【求める人材】
【必須経験・スキル】
■BtoB SaaSのカスタマーサクセスの実務経験(3年以上)
■顧客の成功を定義し、成功に向けた戦略を立案・実行できる能力
■社内外のステークホルダーを巻き込めるコミュニケーション力・調整力をお持ちの方
【歓迎する経験・スキル】
■カスタマーサクセス業務そのものの設計・提案・構築経験
■ITサービスやSaaSプロダクトの導入プロジェクトへの参画経験
■プロジェクトマネジメントの経験
■カスタマーサクセスチームのリーダー経験
【求める人物像】
■顧客志向を持ち、お客様の成功にやりがいを感じられる方
■自ら課題を見つけて主体的に動ける方
■チームでの連携を大切にし、周囲を巻き込める方
■変化に柔軟に対応しながら、前向きに取り組める方(その他詳細は面談でお伝えします)
【給与】
600~800万円
【勤務地】
東京都
【勤務時間】
求人紹介時に詳しくお伝えいたします。
【雇用・契約形態】
正社員
【待遇・福利厚生】
その他制度
【休日・休暇】
祝日/有給休暇/慶弔休暇/リフレッシュ休暇/完全週休2日制(土・日)
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