We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.What does a successful Hardware Supply Chain Project Manager do at Fiserv?
You will join a global team at Fiserv focused on expanding hardware distribution into new markets, delivering secure and reliable devices and accessories that support our payments and commerce solutions.
The team manages end-to-end hardware lifecycle activities—from supplier onboarding and manufacturing coordination to local logistics and field quality—to ensure successful market launches and sustained operations.
What you'll do:
Lead supply chain planning for devices and accessories in target markets to maintain inventory availability and support market launches.
Coordinate with factories, contract manufacturers, and suppliers to manage New Product Introduction (NPI) timelines, component sourcing, and production readiness.
Manage third-party logistics providers and freight forwarders to ensure on-time delivery, customs clearance, and warehouse inbound operations.
Analyze field quality cases and warranty data, drive root cause analysis and corrective actions with manufacturing and service partners.
Develop forecasting, S&OP inputs, and inventory optimization strategies to balance service levels and working capital.
Implement cost reduction initiatives across logistics, repair, and fulfillment processes.
Rapidly troubleshoot and resolve operational incidents (e.g., delivery delays, forwarder incidents, supply disruptions) and communicate mitigation plans to stakeholders.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
6+ years of experience in hardware supply chain management, New Product Introduction (NPI), and supplier/manufacturing coordination.
5+ years of experience in international logistics, 3PL/forwarder management, customs processes, and freight operations.
5+ years of experience in demand forecasting, inventory planning and S&OP using planning tools (e.g., Kinaxis, Blue Yonder, Anaplan).
4+ years of experience in reverse logistics, RMA processes, repair operations, and warranty management.
4+ years of experience with quality systems, root cause analysis, CAPA, and familiarity with ISO 9001 and Lean Six Sigma tools.
4+ years of experience with ERP/SCM platforms (e.g., SAP ECC/S4HANA, Oracle SCM) and data analysis/reporting using SQL, Excel (Power Query), Power BI or Tableau.
4+ years of experience operating in bilingual (Japanese and English) supply chain environments, supporting local regulatory and market requirements.Experience that would be great to have:
APICS (CPIM/CSCP), PMP, or Lean Six Sigma Green Belt certification.
Direct experience launching payment terminals or POS hardware in Japan or APAC markets.
Experience negotiating commercial and service contracts with logistics providers and repair partners.
Proven record of cross-functional stakeholder management across engineering, manufacturing, operations, and commercial teams.
Experience implementing cost-to-serve analyses and inventory reduction programs.
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