Calling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
What does a successful Hardware Supply Chain Project Manager do at Fiserv?
You will join a global team at Fiserv focused on expanding hardware distribution into new markets, delivering secure and reliable devices and accessories that support our payments and commerce solutions. The team manages end-to-end hardware lifecycle activities—from supplier onboarding and manufacturing coordination to local logistics and field quality—to ensure successful market launches and sustained operations.
What you'll do:
- Lead supply chain planning for devices and accessories in target markets to maintain inventory availability and support market launches.
- Coordinate with factories, contract manufacturers, and suppliers to manage New Product Introduction (NPI) timelines, component sourcing, and production readiness.
- Manage third-party logistics providers and freight forwarders to ensure on-time delivery, customs clearance, and warehouse inbound operations.
- Analyze field quality cases and warranty data, drive root cause analysis and corrective actions with manufacturing and service partners.
- Develop forecasting, S&OP inputs, and inventory optimization strategies to balance service levels and working capital.
- Implement cost reduction initiatives across logistics, repair, and fulfillment processes.
- Rapidly troubleshoot and resolve operational incidents (e.g., delivery delays, forwarder incidents, supply disruptions) and communicate mitigation plans to stakeholders.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 6+ years of experience in hardware supply chain management, New Product Introduction (NPI), and supplier/manufacturing coordination.
- 5+ years of experience in international logistics, 3PL/forwarder management, customs processes, and freight operations.
- 5+ years of experience in demand forecasting, inventory planning and S&OP using planning tools (e.g., Kinaxis, Blue Yonder, Anaplan).
- 4+ years of experience in reverse logistics, RMA processes, repair operations, and warranty management.
- 4+ years of experience with quality systems, root cause analysis, CAPA, and familiarity with ISO 9001 and Lean Six Sigma tools.
- 4+ years of experience with ERP/SCM platforms (e.g., SAP ECC/S4HANA, Oracle SCM) and data analysis/reporting using SQL, Excel (Power Query), Power BI or Tableau.
- 4+ years of experience operating in bilingual (Japanese and English) supply chain environments, supporting local regulatory and market requirements.
- 4+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- APICS (CPIM/CSCP), PMP, or Lean Six Sigma Green Belt certification.
- Direct experience launching payment terminals or POS hardware in Japan or APAC markets.
- Experience negotiating commercial and service contracts with logistics providers and repair partners.
- Proven record of cross-functional stakeholder management across engineering, manufacturing, operations, and commercial teams.
- Experience implementing cost-to-serve analyses and inventory reduction programs.
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