Job Summary
We are seeking a Solution Engineer to report to the SE Manager in Japan and advocate for customers. The successful candidate will provide product development recommendations, support the Channel Account manager, and translate technical requirements.
About the Role
- Provide product development recommendations to drive customer demand and contribute to customer happiness.
- Support the Channel Account manager in developing strategic plans and promoting Zoom's architectural advantages.
- Translate technical requirements to ensure seamless communication between teams.
- Test customer environments to identify areas for improvement.
Requirements
- Minimum 3 years of experience in collaboration technology or customer-facing roles.
- Business-level Japanese/English proficiency (English: nice to have).
- Strong business acumen and executive presence, able to position Zoom Communication platform end-to-end.
- Knowledge of Zoom platform (Chat, Meetings, Video, Phone, Marketplace/API).
- Bachelor of Science (BS)/Bachelor of Engineering (BE) or equivalent degree.
Preferred Requirements
- Experience working with channel partners to design and deliver innovative communication solutions.
- Knowledge of voice and network technologies, SaaS experience, API usage, proposal experience, and cloud PBX operation.
Working at Zoom
We offer a hybrid work approach that combines in-office and remote work environments. Our benefits program includes a variety of perks, benefits, and options to support employees' physical, mental, emotional, and financial health; work-life balance; and community involvement.
About Us
Zoom helps people stay connected so they can get more done together. We're problem-solvers who design solutions with our customers and users in mind. Our commitment is to create a diverse, inclusive environment where you can advance your career and make a meaningful impact.
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