Job Requirements
* Bachelor's degree, in Computer Science, MIS or related field
* 6+ years' experience in Infrastructure or related field
* Must know Japanese and English Languages
* Customer obsession, passion for delighting customers
* Strong understanding of cloud concepts and troubleshooting skills
* Experience in cloud support, NOC or similar is preferred
* Proven ability to quickly learn new technical domains and train others
* Great verbal and written communication skills
Preferred Technical Qualifications
* Cloud Associate/Professional Certifications(s). (Any Cloud Provider, OCI is preferred)
* Networking certifications (Preferred)
* In-depth understanding on IaaS Concepts: Compute and Networking
* Familiarity with industry compliance and security standards including HIPAA
Detailed Description and Job Requirements
As Sr. Cloud Support Engineer, you'll resolve customer tickets by providing technical solutions to Oracle customers. You'll also be the main point of contact for customers, building relationships and supporting them with any issues they have. Additionally, you'll assist internal Oracle employees with diverse customer situations include escalation.
You will represent the customer's voice within the engineering organization, influencing product features to improve their experience. This role is critical for customer relationships and the platform's success.
As a Sr. Cloud Support Engineer, you will serve as the technical interface to customers, resolving issues related to the installation, maintenance, and use of Oracle products. You should have a deep understanding of Oracle products and multiple platforms, enabling you to independently research and develop solutions to customer problems with minimal direction from management.
This Engineer collaborates with other teams, providing infrastructure solutions for various needs and understanding client systems, applications, networking, and data centers. Job duties are diverse and complex, involving independent judgment and possible project leadership.
Highly technical and analytical, possessing significant implementation and operations experience. Identifies solutions in experience of application or server architecture and networking.
Location & Schedule
* The position is based in Tokyo.
* This is a fulltime, permanent position.
Job Responsibilities
* Have a data-driven mindset/passion
* Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations
* Build and maintain excellent relationships for the highest level of customer satisfaction
* Act as the customer's cloud support(technical) team, collaborating with engineering, platform operations to ensure system availability
* Work with the extended support team in a startup atmosphere, exceeding customer expectations
* Proactively monitor and inform customers about issue resolutions throughout the incident lifecycle
* Focus on support/incidents & issues
* Document key learnings and other relevant details in your support activities
* Continually improve skills through work experience and training(s)
* Resource should be flexible for shifts
-
Senior Technical Consultant
で見つかりました。 Talent JP C2 - 3日前
Tokyo PTCOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. · Our people make all the difference in our ...
-
VAS事業部FP&A Senior Analyst
で見つかりました。 beBee S2 JP - 4日前
Tokyo Abbott Laboratories OTHERJob Purpose & Scope · Analyze risks and business trends. Prepare operating budgets based on analysis of actual trends, market assumptions and management expectation and actions. Review actual against budgeted performances and prepares reports explaining budget deviations. · Core ...
-
Technical Analyst 3-Support
で見つかりました。 Talent JP C2 - 3日前
Tokyo Oracle Regular Employeeエクサデータ、リカバリアプライアンス エクサデータクラウドサービスおよびデータベースクラウドサービスについてのサポートサービスを顧客に提供するチームのエンジニアを募集します。 · お客様からの問い合わせに対応する技術者チームのエンジニアとしてマネージャ/チームメンバと協力し高品質かつ迅速に問題解決できるよう業務遂行いただきます。 · 該当製品群のサポートチームは、日本、中国、インド、メキシコ、米国にてお客様向けにサポートサービスを提供しており、その中の日本のチームの所属していただきます。国内外の関連するチームと連携しながら日本のお客様からのサービスリクエ ...
-
Technical Analyst 3-Support
で見つかりました。 Talent JP C2 - 2日前
Tokyo Oracle Regular Employeeエクサデータ、リカバリアプライアンス エクサデータクラウドサービスおよびデータベースクラウドサービスについてのサポートサービスを顧客に提供するチームのエンジニアを募集します。 · お客様からの問い合わせに対応する技術者チームのエンジニアとしてマネージャ/チームメンバと協力し高品質かつ迅速に問題解決できるよう業務遂行いただきます。 · 該当製品群のサポートチームは、日本、中国、インド、メキシコ、米国にてお客様向けにサポートサービスを提供しており、その中の日本のチームの所属していただきます。国内外の関連するチームと連携しながら日本のお客様からのサービスリクエ ...
-
Finance】FP&A Senior Business Analyst
で見つかりました。 Talent JP C2 - 3日前
Tokyo JLL フルタイム日本において当社の事業はここ数年成長が著しく、全世界のみならず、日本においてもトップレベルの不動産サービス会社を目指しております。 · 事業成長をサポートするため、ファイナンスの組織についても成長著しい事業分野へのアドバイスや絶え間ない業務の提供を行う体制構築が必要と考え、ControllershipとFP&A (Financial Planning & Analysis)の役割を明確に分離し、各社員における業務配分の最適化や、より専門知識を持って業務責任の明確化を図っております。 · 今回はFP&AのSenior Business Analystのポジ ...
-
シニアQAアナリスト / Senior QA Analyst-JP
で見つかりました。 Talent JP C2 - 3日前
Minato City Jitera フルタイムJiteraについて · Jiteraは、モバイルおよびWebアプリケーションの開発自動化を可能にする、生成AIを用いたローコード・ノーコードプラットフォームを開発している日本発のスタートアップ企業です。 · Jiteraの開発自動化プラットフォームを使用することで、ソフトウェア開発を10倍速く行うことができます。 · 開発中で試行錯誤が絶えないですが、当社のプラットフォームで開発されるアプリケーションは増えています。通常のコーディングをゼロから行う場合と比べて、10倍速くモバイルアプリケーションが開発されたケースもあります。 · Jiteraはフルリモ ...
-
Senior Field Technical Service Specialist
で見つかりました。 Talent JP C2 - 5日前
Tokyo MedtronicJOB TITLE:FIELD SERVICE ENGINEER · DEPARTMENT:SURGICAL ROBOTICS TEAM · REPORTING TO:SURGICAL ROBOTICS TEAM SERVICE LEADER · LOCATION:TOKYO · ********************************************************************************************** · Main Mission of Job · "Careers that ...
-
Lead Technical Functional Analyst
で見つかりました。 Talent JP C2 - 10時間前
Tokyo MetLifeJob Summary: · The Functional Analyst (FA) participates in IT projects related to frontend systems for Distribution F2F channel, including mission critical sales system of MetLife Japan. FA is the person who has excellent communication skills to be able to bridge business users a ...
-
Technical Support Analyst
で見つかりました。 beBee S2 JP - 5日前
Nerima-ku WARNERMEDIA Full timeEvery great story has a new beginning, and yours starts here. · Welcome to Warner Bros. Discovery... the stuff dreams are made of. · Who We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to ...
-
Senior Technical Support Engineer
で見つかりました。 Talent JP C2 - 3日前
Tokyo NICEAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...
-
Senior Technical Support Engineer
で見つかりました。 beBee S2 JP - 3日前
Tokyo KOMOJU Full timeAbout KOMOJU · KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastr ...
-
Technical Asset Management Business Analyst
で見つかりました。 beBee S2 JP - 4日前
Tokyo Ahead GroupJob Description · We need a highly technical business analyst who will work on investments related projects, with some flexibility to shape the role to the candidate. The candidate should be detail-oriented and understand software development lifecycle best practices and discipli ...
-
HRIS Technical Senior Manager
で見つかりました。 Talent JP C2 - 1日前
Tokyo Rakuten Full timeDescription · : Business Overview · Rakuten Group's mission is to contribute society by creating value through innovation and entrepreneurship. We provide over 70 various services such as online shopping mall "Rakuten Ichiba", online travel service "Rakuten Travel", online ban ...
-
Senior Knowledge Analyst
で見つかりました。 Talent JP C2 - 1日前
Tokyo Boston Consulting GroupWHAT YOU'LL DO · As a Senior Knowledge Analyst (SKA) within BCG's Health Care Practice Area you will work in a growing global team, providing industry expertise and insights whilst working together with case and proposal teams to provide knowledge assets, analysis and expert advi ...
-
Senior Research Analyst
で見つかりました。 Talent JP C2 - 3日前
Tokyo IDGOverview · IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future. · Responsibilities · 1. Major responsibility: ...
-
Senior Technical Support Engineer
で見つかりました。 Talent JP C2 - 3日前
Tokyo NICEAt NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will l ...
-
Senior Research Analyst
で見つかりました。 Talent JP C2 - 3日前
Tokyo IDGOverview · IDC is the most respected global technology market research firm operating in over 110 countries worldwide. Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future. · Responsibilities · 1. Major responsibility: ...
-
Senior Research Analyst
で見つかりました。 Talent JP C2 - 10時間前
Tokyo Clarivate Full timeThis job is Senior Research Analyst in Consulting Service, this role is to design, manage and execute research and consulting projects and to deliver customers with critical and effective information based on Clarivate's strong scientific DBs and expertise. This position's respon ...
-
Senior Technical Project Manager
で見つかりました。 Talent JP C2 - 2日前
Tokyo QNX Software Systems Full timeWorker Sub-Type: · Regular Job Description: · Job Description · Our Engineering Services team is seeking several Technical Project Managers (TPMs) with recent experience in Software Development and in cross-functional project management, particularly as it pertains to product re ...
-
Senior Technical Account Manager
で見つかりました。 Talent JP C2 - 3日前
Tokyo Red Hat, Inc.About the job · レッドハット グローバル・パートナー・エンゲージメントチームでは、日本のパートナー向けのミドルウェア テクニカルアカウントマネージャーのポジションを募集しています。テクニカルアカウントマネージャー(TAM)は、パートナーの要件や環境を理解し、それに沿った技術的なサポートやプロアクティブなサービスを提供し、パートナーと高付加価値の関係を長期間に渡って築くことを目的としています。また、レッドハットの開発部門、プロダクトマネージメント、サポートチームの代表として、パートナーとの連携を行います。 · What you will ...
