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Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
People Leader
All Job Posting Locations:
Chuo-ku, Tokyo, Japan
Job Description:
概要:
日本アビオメッド株式会社は、主に米国Danversで製造している医療機器、IMPELLA制御装置及びIMPELLA ポンプカテーテル等を輸入販売し、販売後の医療機器の保守点検・修理も行っています。2017年7月から国内の病院へ制御装置の導入が開始され、2025年12月現在で276施設574台を導入しました。
今後も、さらなる台数の販売・導入及び制御装置のアップグレードを計画しており、またフィールドサービス業務の増加に伴い今回の募集となりました。
職務&職責:
- フィールドサービスのマネージメント(売上含む)
- 医療機器のメンテナンス(修理・点検)- 社内引取り対応、国内出張あり
- 製造元との英語によるコミュニケーション
- サービスコール対応
- 医療機器の納品設置作業
- 医療機器の保守契約の商談
- 測定器類の校正・管理
- 部品の管理(在庫数管理、受発注、部品の入荷点検等)
求められるスキル:
1. 医療機器の製造・開発、またはメンテナンス経験が3年以上ある方
2. 海外製造元等との英語でのコミュニケーション能力
3. 病院関係者、ドクターや臨床工学技士とのコミュニケーション能力
4. 機械工学、電気・電子工学系知識(大学・大学院・短期大学・高等専門学校・専修学校既卒者)
5. PCスキル、Microsoft WORD/EXCEL/POWERPOINT
(その他、好まれるスキル)
1. 医療機器の製造・開発、またはメンテナンス業務でのマネージメント経験者
2. 医療用具修理業責任技術者基礎講習 取得者
3. 医療用具修理業責任技術者専門講習 第四区分:人工臓器関連 取得者
4. 医療機器の品質業務運営・安全管理に関する知識
5. SAP/SFDC経験者
6. 普通自動車 運転免許
・If you are Japan employee, please read "Internal Application Guideline" in Ask GS. Especially if you are less than 18 months in your current role, you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japan's employee, you are not able to apply for multiple positions at once.
・Once you move to 1st interview stage, please make sure to inform to your current manager.
・For Employee Referral Program (ERP), please read and understand the details of "Employee Referral Program" in Ask GS and make a compliant referral.
・応募の際はAskGS内の社内公募ガイドラインをご一読いただき、応募ください。18か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください。複数同時応募不可になります。
・在籍期間に関わらず、書類選考を通して1次面接に進んだ場合は、社内公募に応募し選考に進むことを上司に報告してください。
・社内紹介を行う場合は、ASK GS上の"Employee Referral Program"の詳細を理解した上で、コンプライアンスを守って紹介したものとみなします。
Required Skills:
Preferred Skills:
Compliance Management, Customer Service, Customer Support Operations, Customer Support Trends, Developing Others, Empowering People, Inclusive Leadership, Leadership, Performance Measurement, Product Lifecycle Management (PLM), Project Management Office (PMO), Quality Assurance (QA), Resource Management, Resource Planning, Service Request Management, Team Management, Technical Credibility, Technical Writing
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