東京都 区, Michael Page
  • 外資系環境で英語×日本語スキルを活かせる
  • ITサービスデスクのマネジメント経験を発揮できるポジション

企業情報


グローバルに拠点を持つ大手ITソリューション企業。インフラ・アプリケーション・コンサルティングなど幅広いサービスを展開し、多国籍チームと連携しながら最先端のITサポートを提供している。東京オフィスは利便性の高い都心エリアに位置しており、海外拠点との連携も活発。

職務内容

  • サービスデスクチームのマネジメント
  • 問い合わせ・インシデント・サービスリクエスト対応の品質管理
  • ハードウェア/ソフトウェア/ネットワークの一次〜二次対応
  • 技術課題の診断、解決またはエスカレーション
  • SOPやトラブルシューティングガイドの作成・改善
  • チームメンバーへの指導・メンタリング
  • SLA達成に向けたチケット優先順位付けおよび進捗管理
  • IT部門、ベンダー、外部パートナーとの連携
  • エンドユーザーへの状況共有、アナウンス、トレーニング実施

理想の人材

  • ITサービスデスク運用またはマネジメント経験 4〜5年
  • Ticketing system/Remote support tools の利用経験
  • ITIL 概念の理解または実務経験
  • チーム育成・コーチングの実務経験
  • 日本語(N1〜N2相当)、英語ビジネスレベル

条件・待遇

  • 快適な東京オフィス(駅近・アクセス良好)
  • 安定した働き方ができるオフィス常駐型
  • 多国籍メンバーと協働するダイバーシティ環境

興味がある方はぜひご応募ください



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