The Amazon Customer Experience System (ACES) team in JP Amazon Logistics (AMXL) is seeking a strategic Program Manager to lead end-to-end process design and optimization across our rapidly expanding Heavy & Bulky logistics network.
This is a unique early-stage opportunity to build processes from zero, spanning SCM, First Mile, and Middle Mile operations, rather than simply improving existing frameworks.
You'll establish PMO governance, design management mechanisms, and create standardization frameworks that will become the foundation of AMXL Japan's operational excellence.
This role drives organizational execution excellence for large-scale programs with direct impact on business strategy and customer experience through project prioritization, stakeholder coordination, and standardization.
JP Amazon Logistics部門(AMXL)のAmazon Customer Experience System(ACES)チームでは、急速に拡大するHeavy & Bulkyロジスティクスネットワーク全体のエンドツーエンドのプロセス設計と最適化をリードする戦略的プログラムマネージャーを募集しています。これは、既存のフレームワークを改善するだけでなく、SCM、First Mile、Middle Mileオペレーションにまたがるプロセスをゼロから構築するユニークなearly stageの機会です。PMOガバナンスを確立し、管理メカニズムを設計し、AMXL Japanのオペレーショナルエクセレンスの基盤となる標準化フレームワークを作成します。この役割は、ビジネス戦略と顧客体験に直接影響を与える大規模プログラムにおいて、プロジェクトの優先順位付け、ステークホルダー調整、標準化推進を通じて組織全体の実行力を向上させます。Key job responsibilities
This position is responsible for strategic process design and execution across the rapidly expanding AMXL (Amazon Extra Large) business:
End-to-End Process Design & Standardization (Build from Zero)
- Deeply understand onsite operations across SCM, First Mile, and Middle Mile, extracting best practices through datadriven analysis
- Design integrated processes and establish standard work that spans the entire logistics network
- Build PMO governance frameworks, KPI systems, and reporting mechanisms from scratch
- Foster a sustainable process improvement culture leveraging Lean Six Sigma, Kaizen, and other methodologies
Strategic Program Leadership (Think Big)
- Lead largescale programs and initiatives with stakeholders at all levels across departments and regions
- Collaborate with delivery station operations, account management, technology, retail, and customer service teams
- Provide strategic recommendations to senior leadership and develop longterm roadmaps
- Design and execute training programs for organizational capability building
Data-Driven Problem Solving & Continuous Improvement (Dive Deep)
- Systematically analyze current process issues, identify root causes, and implement sustainable improvements
- Set quantitative improvement targets (cost reduction, efficiency gains, quality improvement) and execute
- Drive operational efficiency through digital tools and automation
- Build realtime dashboards and KPI tracking systems
このポジションは急速に拡大するAMXL(Amazon Extra Large)ビジネス全体の戦略的プロセス設計と実行を担当します:
エンドツーエンドのプロセス設計と標準化(ゼロからの構築)
- SCM、First Mile、Middle Mileにわたる現場オペレーションを深く理解し、データドリブンな分析を通じてベストプラクティスを抽出
- PMOガバナンスフレームワーク、KPI体系、レポーティングメカニズムをゼロから構築
- Lean Six Sigma、Kaizen等の手法を活用した持続可能なプロセス改善文化の醸成
戦略的プログラムのリーダーシップ(Think Big)
- 部門や地域を超えた大規模プログラムとイニシアティブを主導
- 配送ステーション運営、アカウント管理、テクノロジー、リテール、カスタマーサービスチームと協働
- 経営層への戦略提言と長期ロードマップ策定
- 組織能力構築のためのトレーニングプログラム設計と実行
データドリブンな問題解決と継続的改善(Dive Deep)
- 現状プロセスの課題を体系的に分析し、根本原因を特定、持続可能な改善を実装
- 定量的な改善目標(コスト削減、効率向上、品質改善)を設定し実行
- デジタルツールとオートメーションを活用した業務効率化
- リアルタイムダッシュボードとKPI追跡システムの構築
About the team
AMXL JP is a single-threaded organization that owns Amazon's end-to-end Heavy & Bulky (H&B) logistics network. As an early-stage team, we're building the foundation of operational excellence from the ground up.
Unlike mature organizations with established processes, we offer the unique opportunity to design, implement, and scale processes across SCM, First Mile, and Middle Mile operations.
Our delivery partners provide specialized services including room-of-choice delivery, installation/assembly, and recycling/hauling.We're looking for entrepreneurial leaders who thrive in ambiguity, think strategically, dive deep into data, and are passionate about building scalable systems that delight customers.
AMXL JPは、AmazonのエンドツーエンドのHeavy & Bulky(H&B)ロジスティクスネットワークを所有するシングルスレッドの組織です。early stageのチームとして、オペレーショナルエクセレンスの基盤をゼロから構築しています。確立されたプロセスを持つ成熟した組織とは異なり、SCM、First Mile、Middle Mileオペレーション全体でプロセスを設計、実装、スケールするユニークな機会を提供します。当社の配送パートナーは、ルームオブチョイス配送、設置/組み立て、リサイクル/運搬などの専門サービスを提供しています。曖昧さの中で成長し、戦略的に考え、データに深く潜り、顧客を喜ばせるスケーラブルなシステムの構築に情熱を持つ起業家精神あふれるリーダーを求めています。Basic Qualifications:
- Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering
- 5+ years of process development experience
- Experience leading crossfunctional projects and managing large, complicated programs
- Speak, write, and read fluently in English
- Speak, write, and read fluently in Japanese
Preferred Qualifications:
- Experience in advanced data analysis using Excel, Python, or SQL
- Experience using data and metrics to test theories, confirm assumptions, and measure success
- Experience in people management and stakeholder management
- Experience building PMO frameworks, governance mechanisms, or standardization programs
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