Unified Monitoring

20時間前

Tokyo Rakuten Mobile Full time

Job Title: Unified Monitoring & Rescue Operations Department

The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintaining positive customer experience and ultimately, increasing Rakuten Mobile's brand loyalty and revenue.

Key Responsibilities:

  • Perform 24/7 network monitoring operations using OSS and EMS systems.
  • Collaborate internally with teams in the event of a failure or alarm, including SXC-CORE/IPTX/RAN, Japan/India, with English support available.
  • Respond to emergency calls from receiving organizations and other carriers.
  • Conduct incident response and other related tasks.

Requirements:

  • Detailed knowledge of Japan's geography to handle problems accurately.
  • Ability to accurately grasp and process information.
  • Capacity to work independently with minimal support.
  • Effective health management for night shifts.
  • Proficiency in utilizing Excel (VLOOKUP level) and basic PC skills in Word and PowerPoint.
  • Familiarity with IT knowledge and key points regarding systems/services.

Language Skills:

Japanese (Advanced): 3

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