Unified Monitoring

1週間前


Tokyo Rakuten Mobile Full time

Description

:

About Organization

The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintaining positive customer experience and ultimately, increasing Rakuten Mobile's brand loyalty and revenue.

Job Duties

24 hours a day, 365 days a year (shift system)
※Work location will be either Tokyo or Osaka.

  • Network monitoring operations using OSS and EMS
  • Internal cooperation in the event of a failure or alarm (SXC-CORE/IPTX/RAN, Japan/India) *English support available
  • Response by emergency call receiving organizations, other carriers, etc
  • Incident response, etc
  • Minimum Qualifications

  • Know the geography of Japan well in order to handle problems accurately
  • Ability to grasp and process information accurately
  • Able to work independently with minimal support
  • Health management for night shifts
  • Able to utilize Excel (VLOOK level). Basic PC (Word, PowerPoint) skills
  • IT knowledge and key points regarding systems/services
  • Languages:

    Japanese (Overall - 3 - Advanced)
    • Unified Monitoring

      1週間前


      Tokyo Rakuten Mobile Full time

      Description · : About Organization · The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintaining positive customer exp ...


    • Tokyo Rakuten Mobile Full time

      Description · : About Organization · The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintaining positive customer exp ...

    • Business management

      1週間前


      Tokyo Rakuten Full time

      Description · : Department Overview · This is a company-wide project to plan, develop, and improve the "Rakuten Link" application, which unifies the services of the entire group. · The app will provide access to "all of Rakuten's economic sphere," including special promotions ...


    • Tokyo Rakuten Full time

      Description · : Department Overview · ID Service is part of Technology division, Technology Platforms Division (TPD) and focuses on Customer Identity & Access Management (CIAM) with the mission to provide a scalable, reliable, secure, and easy-to-integrate platform for 2 bill ...

    • DevOps Engineer

      2日前


      Tokyo Rakuten Full time

      Description · : Business Overview · Rakuten is a leading e-commerce business in Japan that also operates in South-East Asia, Europe, and the Americas. · The Technology Platforms Division (TPD) is responsible for building and operating the infrastructure and ecosystem platforms ...

    • Project Manager

      1週間前


      Tokyo Rakuten Full time

      Description · : Business Overview · Rakuten Group, Inc. has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten Group, Inc. has created one of the world's most unique and robust ecosystems. · Business Overview · The Technology ...


    • Tokyo IFS Full time

      Job Description · Overview · The Service Desk Analyst manages the full lifecycle of all cases which relate to the provision of support, maintenance and cloud service activities for commercial IFS customers. The Service Desk Analyst therefore plays a critical role in forming cus ...


    • Tokyo SAP Regular jobs.contract_type_full_time

      We help the world run better · At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces ...


    • Tokyo Oracle Regular Employee

      The Oracle Cloud Infrastructure (OCI) Dedicated Cloud Product Solutions Product Support Engineering team is looking for an experienced and motivated Senior Technical Program Manager (TPM) to spearhead engagement, technical advisement, and relationship management with OCI's (DRCC) ...


    • Tokyo SASインスティチュート株式会社

      Are you a problem solver, explorer, and knowledge seeker – always asking, "What if?" · If so, you may be the new team member we're looking for. Because at SAS, your curiosity matters – whether you're developing algorithms, creating customer experiences, or answering critical ques ...


    • Tokyo Diverta Remote

      Job description: · Diverta's Global Internship Program is now accepting applications for 2025 in Japan · We welcome motivated software engineering students around the globe, who are passionate about web technologies and ready to explore a new work environment for 2 months at our ...


    • Tokyo Amazon Japan G.K. Full time

      Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are · seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to · develop and deliver the next generation of world-class technology sys ...


    • Tokyo Gartner Full time

      About this role: · The selected individual must be fast, self-motivated, disciplined, organized, detail-oriented and able to work independently. The candidate will work in a team environment in the support of a complex network, consisting of various vendor technologies. · What y ...


    • Koto City UNLOCK DESIGN Full time

      UNLOCK DESIGN is a recruiting agency in Japan that works with many Japanese companies who are either looking to begin expanding overseas or who are already global and boast multinational teams - this position is for one such company. · 【Basic Information】 · Client ID: 126000 · Jo ...