Description
About Organization
The Unified Monitoring & Rescue Operations Department oversees service and network quality to maintain resiliency of the Cloud Native Network, managing customer experience and increasing Rakuten Mobile's brand loyalty and revenue.
Job Duties
24 hours a day, 365 days a year (shift system) Network monitoring operations using OSS and EMS
- Internal cooperation in the event of a failure or alarm (SXC-CORE/IPTX/RAN, Japan/India) English support available
- Response by emergency call receiving organizations, other carriers, etc
- Incident response, etc
Minimum Qualifications
- Knowledge of Japan's geography to handle problems accurately
- Ability to grasp and process information accurately
- Able to work independently with minimal support
- Health management for night shifts
- Able to utilize Excel (VLOOK level). Basic PC (Word, PowerPoint) skills
- IT knowledge and key points regarding systems/services
Languages: Japanese (Overall - 3 - Advanced)
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Tokyo Rakuten Mobile Full timeJob Title: Unified Monitoring & Rescue Operations Department · The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintainin ...
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Tokyo Rakuten Mobile Full timeDescription · : About Organization · The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintaining positive customer exp ...
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Tokyo Rakuten Mobile Full timeDescription · : About Organization · The Unified Monitoring & Rescue Operations Department is responsible for overseeing service and network quality to maintain the resiliency of the Cloud Native Network. It is at the forefront of managing and maintaining positive customer exp ...
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