About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World's 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.About the role
Answers and directs phone calls, take reservation inquiries, in room dining order taking, HotSOS requests, email and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
What you will do
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem.
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines. Ability to understand and have full knowledge of Hotel Information (Hotel information, Four Seasons information.
Assist guest with placing restaurant reservations and managing in-room dining order.
What you bring
· Excellent written and verbal communication skills to prepare and deliver reports.
· Apply an ethical approach to the outcome of situations.
· Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel's/Resort's objectives.
· Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• 50%F&B outlet discount for other Four Seasons Hotel in Japan (except SÉZANNE)
• Complimentary Employee Meals
• Social insurance
• Define contribution benefit
• Yearly health check up
Schedule & Hours:
• working hours per week.
• days off every month except February (9 days)
* Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.
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