Tokyo Intersoft KK

Note: Only applicants currently living in Japan with a relevant Status of Residence will be considered.

We are seeking an experienced IT Support Engineer (L2/L3) to provide advanced deskside and infrastructure support in a bilingual (Japanese/English) environment. This role requires strong troubleshooting skills, excellent communication in Japanese, and the ability to work closely with end users, vendors, and global IT teams.

Key Responsibilities

  • Provide L2/L3 deskside and remote IT support for end users
  • Troubleshoot and resolve complex hardware, software, and OS issues (Windows / macOS)
  • Manage and support Active Directory, user accounts, group policies, and permissions
  • Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
  • Handle incident, request, and problem management via ticketing systems
  • Escalate and collaborate with global infrastructure and application teams when required
  • Support onboarding/offboarding, device provisioning, and asset management
  • Document procedures, solutions, and troubleshooting steps
  • Communicate effectively with users and stakeholders in Japanese

Required Skills & Experience

  • 3+ years of experience in IT Support / Helpdesk / Desktop Support
  • Proven L2/L3 troubleshooting experience
  • Strong knowledge of:
  • Windows 10/11 (macOS experience a plus)
  • Active Directory / Azure AD
  • Microsoft 365
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience supporting users in an office or enterprise environment
  • Business-level Japanese (spoken and written)
  • Basic English communication skills (reading documentation, team communication)

Nice to Have

  • Server support experience (Windows Server)
  • Experience with Intune, SCCM, JAMF, or similar tools
  • Knowledge of virtualization or cloud platforms (Azure, AWS)
  • IT certifications (CompTIA, Microsoft, etc.)


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