Tech Customer Support representative

で見つかりました。 beBee S2 JP - 2週間前


Tokyo Siemens Digital Industries Software Paid Work

Job Family: Customer Services

Req ID: 415640

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

■業務内容

顧客へ提供している弊社ソリューション(担当製品は弊社PLM/PDM製品である「Teamcenter」および「Tecnomatix」)の稼働を継続し、満足していただくためのサポートを行います。担当する顧客は大手メーカーとなります。顧客が抱える技術的に難しい問題の解決を支援し、必要に応じて顧客に技術的なガイダンスを提供し、顧客のシステムアーキテクチャやオペレーションに対して技術的なレビューを実施することが大きなミッションです。それらに加えて、社内で顧客の目的を実現すべく行動することが期待されています。この仕事を通じて、顧客のシステムアーキテクチャや技術的オペレーションに習熟しながら、顧客との間に強い信頼関係を築くことができる仕事です。

(具体的なミッションとして、顧客支援を通じた、)

? 新規または既存顧客へのアップセル戦略

? パートナーシップの強化(サービス・コラボレーション、グローバルSI、代理店)

? 顧客への情報提供とトレーニングプログラム

■応募資格(必須要件)

▼知識・経験

・2年以上のソフトウェア製品のテクニカルカスタマーサポート、またはシステム開発経験

(※テクニカルサポート経験=顧客とのヘルプデスク窓口業務ではありません。担当システムのパラメータ設定などのオペレーションを自身で担当し、テクニカルな問題の解決をしてきた経験、を意味します。)

▼対象ソフトウェア製品:PLM/PDM、生産シミュレータ、MOM/MES、ERP、またはデータベース製品

▼スキル・能力

・問題探求・解決力/Problem-seeking and solving ability

・協調性/Cooperativeness

・コミュニケーション力/ Communication skills

・論理的思考力/Logical thinking ability

■応募資格(歓迎要件)

TeamcenterをはじめとしたPLM/PDM/生産シミュレータ/MES/MOM製品のエンジニアの経験がベストマッチです。

■学歴

・高等学校卒業以上

■言語力

▼英語

■英文メールの読み書きに支障がない/

▼日本語

・日本語能力試験 N1以上(ビジネスレベルが望ましい)

■勤務地

・新宿オフィス

※屋内の受動喫煙対策:有(禁煙)

■待遇

・基本給年額 500~1,000万円(月額給与は12分の1)(支払い日:毎月25日)

・基本給年額以外にターゲットインセンティブあり

・深夜勤務手当

・退職金:企業型確定拠出年金

■就業時間

・専門業務型裁量労働制(9:00~17:30 を標準労働時間帯とし、社員の裁量に委ねる)

・時間外労働:概念なし

■休日

年間休日:122日

完全週休二日制(毎週土曜日・日曜日)、国民の祝日、年末年始

■休暇

年次有給休暇、傷病休暇、慶弔休暇、特別休暇(事由による)

産前産後休暇、生理休暇、介護休暇・子の看護休暇(ただし それぞれ1日目~5日目までは有給)、育児及び介護休業(ただし それぞれ最初の1日は有給)

■加入保険

雇用保険、労災保険、厚生年金、健康保険

■福利厚生

・通勤手当:特急料金を除き全額支給(ただし、新幹線料金には別途定めあり)。

・雇用保険料補助手当(個人負担分を会社が補助)

・総合福祉団体定期保険

・団体長期障害所得補償保険

・福利厚生倶楽部(リロクラブ)

・労働災害総合保険(法定外補償保険)

■選考プロセス

・書類選考

・面接(Interview):数回

・適性検査

※面接形式:対面またはWeb(Teams使用)

■応募書類

・履歴書(写真添付が望ましい)

・職務経歴書(日本語もしくは英語)

We are Siemens

A collection of over 377,000 minds building the future, one ay at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens Software. Transform the everyday.

#LI-PLM

#LI-Hybrid



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