Cartier L&D Instructional Design Manager

2ヶ月前

Hanzomon Richemont

MAIN PURPOSE

  • Identify training needs, develop training strategy, and ensure execution of the training plan for both the sales and management training functions.
  • Responsible for execution of core programs developed by Central L&T and modifying as necessary for Japan Market.
  • Lead trainers to deliver impactful programs within the region to develop the capabilities and skills of all employees to create a sustainable and successful organization.
  • Work closely with the internal key stakeholders (Management team / Commercial Division / CRC / Central L&T) and Human Resource Business Partners, this role is dedicated to attracting, developing, and retaining talent to contribute to the business growth from L&D perspective.

KEY RESPONSIBILITIES

SET LEARNING AND DEVELOPMENT PRIORITIES: 25%

  • Identify specific needs for improvement to enhance staff skills in line with market/network objectives.
  • Establish Japan training plan and deployment methods utilizing L&D team as well as; engaging department heads and building their commitment on the training plan.
  • Align with business strategy and regional goals.
  • Define and roll-out the training strategy and action plan according to HQ guidelines and in coordination with HQ and market specific development needs.
  • Participate in HQ main trainings: TTT (Train The Trainer) for all categories to roll-out locally.
  • Develop blended learning environment through digital platform.

TEAM DEVELOPMENT AND MANAGEMENT: 25%

  • Support trainers under Senior Manager's supervision and provide direction for L&D team.
  • Maximize additional internal available resources to complete all training projects; whilst occasionally sourcing, identifying and collaborating with external vendors to develop and/or deliver training initiatives as appropriate.
  • Express ownership within the L&D on all training topics such as commercial and people development while working collaboratively with the internal key stakeholders (Management team / Commercial Division / CRC / Central L&T) and Human Resource Business Partners.
  • Act as a go-between for anyone with questions or queries regarding training and development plans.
  • Assist L&D Sr. Manager to adapt and deploy the Maison L&D strategy and vision at local level making sure L&D culture is understood and implemented at all levels.
  • Strategic support of the L&D trainers.
  • Drive the team to exceed goals successfully.
  • Lead any company project to meet the business objectives in collaboration with other departments.

PROGRAM DELIVERY: 25%

  • Manage the delivery of core and specialized sales and management development programs to train management and sales professionals to act as key sales drivers.
  • Travel to carry out training sessions to introduce the training or strategy to markets.
  • Draw and deliver an overall or individualized training and development plan that addressed needs and expectations.
  • Collaborate with HR to organize/drive Maison's Career Committee cycles for both corporate and boutique employees.
  • Work together with HRBP and people managers to create individual development plan for identified talents as well as to follow up the individual career development journeys.

PROGRAM/PROJECT ADMINISTRATION: 20%

  • Design the training modules that are relevant to accompany the introduction of Watches, Jewellery and High-end pieces collections in the trade.
  • Manage training logistics, translations, communications, and documentations and provide both regular and ad hoc reporting to the Central L&T.
  • Monitor improvement of service standards within the boutiques through different key performance indicators (Sales targets, Client Engagement Barometer etc.,).
  • Constantly check of the competition environment: know the key players in the markets in terms of product offer and Cartier competitive advantage.
  • Share and exchange with Central L&T on local actions, best practices, and expectations.
  • Develop and follow up action plans related to results of Client Engagement Barometer.
  • Visit boutiques regularly to see their boutique situations and communicate with Commercial Team and Boutique Management.

MANAGE BUDGET: 5%

  • Monitor and control L&D budget.

SKILLS

  • Analytical and possess creative problem-solving skills to identify training needs.
  • Strong interpersonal skills to interact with diverse people and organizations.
  • Possess selling knowledge and skills especially for Jewellery, Watches and High-end pieces.
  • Excellent communication, presentation, public speaking, and persuasive skills
  • Good organizing ability
  • Interpersonal skill with the ability to be engaging and motivating with others in a consistent manner both in English and Japanese.
  • Self-motivated, independent, and proactive in identifying action steps required to achieve the Maison's objectives and priorities.
  • Communicate ideas and concepts clearly and accurately both written and verbal.
  • Writing and editing skills and attentive to details

JOB PROFILE



Required experience:

  • 5+ years experiences of developing and delivering specialized training and people development training for a luxury company.
  • 3+ years management experience
  • Knowledge of watches and/or Jewellery a plus

Technical skills / abilities:

  • Native fluency in Japanese and business fluency in English (French is a plus)
  • PC skills (word/Excel/PowerPoint)

Personal qualities/skills:

  • Critical thinker and creative varied approaches
  • Great sense of client-oriented
  • Full of curiosity
  • Free-spirited of character
  • Culture of beauty and passion
  • Open mindedness
  • Generosity
  • Sharing
  • Respect
  • Riguor
  • Independence
  • Great sense of teamwork

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