Who we are

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team
The Existing Business team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Stripe's fastest growing users.

What you'll do

As an Account Executive (Existing Business), you'll identify opportunities for our users to get the most out of Stripe by quickly understanding our users' needs in order for them to grow with us. We're looking for a well-rounded strategic operator who is capable of engaging in business-level and technical conversations at multiple levels of the organisation, including CTO, COO, and CFO in order to drive commercial outcomes. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.

This is a dynamic role, evolving rapidly. If you're hungry, smart, persistent, adaptable and a great teammate, we want to hear from you

Responsibilities

• Be responsible for managing a portfolio of Stripe's SMB users.
• Proactively identify growth opportunities with existing accounts, manage outreach strategies and drive upsell.
• Strategically identify, engage, grow and retain Stripe's fastest growing SMB users
• Work with cross functional teams in collaborative way to achieve your and team target
• Manage incoming and proactive contract renewals and close business with existing accounts.
• Balance reactive client requests along with proactive engagements to maximise impact and client value.
• Solve complex client needs and work across product, marketing, risk and operations teams to improve our product.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 3 years of experience in solution sales field or customer success
• Be responsible for managing a portfolio of Stripe's SMB users.
• Proactively identify growth opportunities with existing accounts, manage outreach strategies and drive upsell.
• Superior verbal and written communication skills in both English and Japanese
• Strategically identify, engage, grow and retain Stripe's fastest growing startup users.
• Manage incoming and proactive contract renewals and close business with existing accounts.
• Balance reactive client requests along with proactive engagements to maximise impact and client value.
• Solve complex client needs and work across product, marketing, risk and operations teams to improve our product.

Preferred Qualifications

• Ability to understand the Stripe API
• Experience with Excel and SQL, or a willingness to learn.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is ¥13,869,600 - ¥20,804,400. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.