Description
Are you a proactive, results-driven program manager with the capability to navigate ambiguity and deliver end-to-end initiatives in a fast-moving environment? Our Amazon Now team is building new programs, capabilities, and operational frameworks to accelerate growth, launch new services, and scale rapidly across markets. As a Program Manager, you will own and lead multiple high-impact initiatives that cut across project management, business operations, and stakeholder management within Amazon.

You will partner with senior leaders, engineering, operations, regional stakeholders, and external teams to define strategy, launch programs, measure impact, and build scalable, repeatable solutions. You'll dive deep into data and drive process improvement.

Key job responsibilities

• Lead the planning, execution, and delivery of cross-functional programs from inception through launch and scale, ensuring milestones, dependencies, resources, and risks are managed.
• Define business requirements, write functional or design specifications, build project plans, assign responsibilities, and develop launch schedules.
• Own measurement frameworks and KPI reporting to track program performance; use data and metrics to identify issues, drive improvements, and ensure outcomes are achieved.
• Drive change management: design and influence new processes, frameworks, or systems; enable adoption; and ensure sustainability of results in complex operational environments.
• Collaborate with engineering/product, operations, finance, business operations, and other stakeholder teams to align priorities, manage dependencies, and enable delivery.
• Communicate clearly and compellingly to senior leadership and stakeholders, summarizing program status, risks, actions, and results.
• Build scalable, repeatable processes and tools that allow the Now team to move faster and deliver higher impact across markets.
• Foster a culture of continuous improvement by proactively identifying inefficiencies, proposing optimizations, and implementing solutions.

About The Team
In the Quick-Commerce (Amazon Now) team, you will be part of a high-velocity, high-visibility group responsible for launching programs that unlock new growth and capabilities for Amazon globally. You'll have the opportunity to build new processes, shape how we scale, and make a measurable difference. Working from Tokyo, you will collaborate with global teams, drive significant impact, and help elevate Amazon's capabilities in a market of strategic importance.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Speak, write, and read fluently in Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Japan G.K.

Job ID: A3159941