Job Description
Roles and Responsibilities:

• Responsible for building and maintaining a growing network & Security infrastructure at a regional level
  
• In charge of troubleshooting, testing, implementing, administering and supporting enterprise level network. Provide support to the Japan offices and BTQs
  
• Work closely with the Infrastructure Manager and other members of the team, Project Managers and EMEA Architects, Regional IT Analysts and interacts with global IT community in a complex international environment.
  

Solution Expertise:

• Deliver network integrity, Support and availability across Japan for offices & BTQs
  
• Daily maintenance and problem resolution of all network devices including basic Firewall troubleshooting
  
• Configure, test, manage and maintain LAN (switch, router) configurations
  
• Ensure the recoverability of failed network components through redundancy, backups, process and procedures
  
• Create and maintain comprehensive network documentation, including diagrams, standards and procedures
  
• Monitor performance, availability and security of networks
  
• Project Implementation
  
• Work with customers and vendors Work with other network engineers of the team to support existing customer connections
  
• Provide pre-installation and post-installation technical support
  
• Maintain and periodically participate in testing an existing business continuity/disaster recovery plan
  
• Proactively identify the operational needs and requirements of the users and adjust the technical infrastructure to satisfy those needs
  
• Utilize standard corporate tools to record change and problem activities for tracking purposes
  

Support Expertise:

• Identify, diagnose, and resolve network problems through tickets
  
• Perform root cause analysis, and make recommendations for corrections and improvements
  
• Provide L2/L3 support and work with the Follow the Sun Team
  
• Provide L1 support for the entire infrastructure if needed (eg PC, Printers, Scanner etc)
  
• Receives incidents not managed by L1 support
  
• He/She analyses it and solves it or forward it to Administrator/Engineer/Architects.
  
• Be in charge of BTQ opening/closing/relocation
  
• Be the technical point of contact for our global team from HQ
  

Interaction:

• Interacts with all end-users and global IT community as they deal with all incidents and maintenance
  
• He/She will interact with other IT persons in his area of expertise for support on tickets
  

Requirements

• 3-4 years' experience in Networking
  
• CCNA networking skills and knowledge of supporting systems within large scale organizations or Cisco Certified Network Associate (CCNA)
  
• Good knowledge of Telecom infrastructure (LAN, MAN, WAN)
  
• Customer Focus and service oriented
  
• Team player and work effectively within a global team
  
• Experience working in a global infrastructure would be an advantage
  
• Willingness to learn new technologies and maintain industry knowledge
  
• Excellent communication and interpersonal skills
  
• Technical writing skills and experience documenting procedures
  
• English written and spoken
  

Requirements
Roles and Responsibilities:

• Responsible for building and maintaining a growing network & Security infrastructure at a regional level
  
• In charge of troubleshooting, testing, implementing, administering and supporting enterprise level network. Provide support to the Japan offices and BTQs
  
• Work closely with the Infrastructure Manager and other members of the team, Project Managers and EMEA Architects, Regional IT Analysts and interacts with global IT community in a complex international environment.
  

Solution Expertise:

• Deliver network integrity, Support and availability across Japan for offices & BTQs
  
• Daily maintenance and problem resolution of all network devices including basic Firewall troubleshooting
  
• Configure, test, manage and maintain LAN (switch, router) configurations
  
• Ensure the recoverability of failed network components through redundancy, backups, process and procedures
  
• Create and maintain comprehensive network documentation, including diagrams, standards and procedures
  
• Monitor performance, availability and security of networks
  
• Project Implementation
  
• Work with customers and vendors Work with other network engineers of the team to support existing customer connections
  
• Provide pre-installation and post-installation technical support
  
• Maintain and periodically participate in testing an existing business continuity/disaster recovery plan
  
• Proactively identify the operational needs and requirements of the users and adjust the technical infrastructure to satisfy those needs
  
• Utilize standard corporate tools to record change and problem activities for tracking purposes
  

Support Expertise:

• Identify, diagnose, and resolve network problems through tickets
  
• Perform root cause analysis, and make recommendations for corrections and improvements
  
• Provide L2/L3 support and work with the Follow the Sun Team
  
• Provide L1 support for the entire infrastructure if needed (eg PC, Printers, Scanner etc)
  
• Receives incidents not managed by L1 support
  
• He/She analyses it and solves it or forward it to Administrator/Engineer/Architects.
  
• Be in charge of BTQ opening/closing/relocation
  
• Be the technical point of contact for our global team from HQ
  

Interaction:

• Interacts with all end-users and global IT community as they deal with all incidents and maintenance
  
• He/She will interact with other IT persons in his area of expertise for support on tickets
  

Requirements

• 3-4 years' experience in Networking
  
• CCNA networking skills and knowledge of supporting systems within large scale organizations or Cisco Certified Network Associate (CCNA)
  
• Good knowledge of Telecom infrastructure (LAN, MAN, WAN)
  
• Customer Focus and service oriented
  
• Team player and work effectively within a global team
  
• Experience working in a global infrastructure would be an advantage
  
• Willingness to learn new technologies and maintain industry knowledge
  
• Excellent communication and interpersonal skills
  
• Technical writing skills and experience documenting procedures
  
• English written and spoken
  

---