Job Title
Customer Success Management Senior SpecialistSummary of the Role
The Customer Success Management Senior Specialist, Airlines ensures customers maximize the benefits of Amadeus products and identifies additional product opportunities. The role involves optimizing product use, promoting the best practices, and is evaluated on revenue, retention, and satisfaction. She/He builds effective relationships, serves as the primary contact for product optimization, and collaborates with teams for seamless renewals. Evaluate customer satisfaction, address issues proactively, and showcase the value of Amadeus solutions to support renewals and foster effective relationships with airline accounts.
In This Role You'll / Your Main Responsibilities
Own Customer Success Plan:Involve customers in setting goals and defining KPIs. Collaborate with stakeholders to outline clear program outcomes and expectations. Create a stakeholder map, clarify roles, and coordinate resources with the implementation team. Attend internal handover meetings to understand customer context.
Ensure Early Adoption and Usage:Provide regular updates during implementation. Lead "go-live" meetings to confirm objectives, and perform post-launch check-ins to review metrics and boost adoption.
Manage Ongoing Customer Health:
Monitor key metrics, address gaps, and use consulting resources for health checks. Conduct business reviews, coordinate technical support, share dashboards, and advocate for customer interests.
Support Renewals and Expansion:
Work with Pre-Sales and Account Managers to identify growth and resolve issues. Share documented progress before renewals to ensure a seamless process.
About the Ideal Candidate
Deep understanding of the Amadeus ALTEA product suite, with the ability to extract and present solution values to customers.
7-10 years of successful experience working with airlines, preferably in solutions and IT departments, at all levels including senior management.
Proven ability to advocate for customers internally.
Comprehensive understanding of the travel industry and customer needs.
Excellent networking and stakeholder management skills.
Motivated and goal-oriented, capable of working both within a team and independently.
Effective communication, influence, and negotiation skills.
Strong data synthesis skills, with the ability to draw insights from diverse indicators.
Excellent conceptual thinking skills to develop customer-specific use cases.
Previous roles such as Delivery Manager, Customer Care, or Product Management is an advantage.
Business proficiency in Japanese and English
What we can offer you
A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
#LI-APAC24
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
-
Tokyo KKBC - B2Bマーケティング・エージェンシー Full time￥1,280,000 per year）KKBC(！)：B2B퓭소시인대주 세케하세요.ﷷ보6댐조는 문유 · 칀일는 2009로 머제동.채B2B · BAM! · cci19. 차 kkbc.com, . · main content:, · ,,The primary duties of the job are as follows: · 위uci Communication and rapid follow-up with clients · Collaboration with internal teams to manage schedules and progress · S ...
-
Tokyo Rocket Nowフードデリバリーを「より速く、安全に、スマートに」実現するための重要な役割です。配送パートナーやフリーランスドライバーとの関係構築、配送品質の改善、成長を支えるオペレーション施策の推進を担当します。物流課題の解決や高パフォーマンスチームの構築に情熱を持つ方に、スケールとオーナーシップを提供するポジションです。 ...
-
Tokyo, Japan DatadogSenior Enterprise Customer Success Managerとして、Datadogの中でも最も重要度の高いエンタープライズ顧客を担当し、プロダクトの健全な活用と優れた顧客体験の実現を牽引していただきます。 · ...
-
Tokyo KKBC - B2B Marketing Agency Full time, Remote job￥2,000,000 - ￥2,800,000 per yearKKBCでは、B2Bテック企業に特化したマーケティングエージェンシーとして活動しています。クライアントのブランドを世界レベルに引き上げることを使命としています。 · ...
-
Tokyo, Japan Coupand ￥120,000 - ￥360,000 per yearRocketNowは、Coupang, Inc.(NYSE: CPNG)の完全子会社であるCP One Japanが日本で展開する最新のフードデリバリーサービスです。Coupangは、アジアのECと物流を革新し続ける世界有数の急成長テクノロジー企業であり、Fortune 150企業にも選ばれています。 · ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥9,000,000 - ￥18,000,000 per yearアマゾンは「地球上で最もお客様を大切にする企業になること」をビジョンに掲げており、日本国内においてもさらなるカスタマーエクスペリエンスの向上のため、最高水準の配送サービスを提供すべく、自社で輸配送ネットワークを構築し、進化させています。 ...
-
Tokyo Amazon ￥3,800,000 - ￥6,000,000 per yearAmazone tiene como visión ser el país más cliente-centrado en la tierra y para lograr esto, se está construyendo una red de transporte propio para ofrecer los mejores servicios de entrega. · Sr. Especialista, Programa Gerencia es responsable de trabajar con las empresas que trans ...
-
Tokyo Amazon Full time￥14,400,000 - ￥19,200,000 per yearAmazonは「地球上で最もお客様を大切にする企業になること」をビジョンに掲げており、日本国内においてもさらなるカスタマーエクスペリエンスの向上のため、最高水準の配送サービスを提供すべく、自社で輸配送ネットワークを構築し、進化させています。Sr. Specialist, Program Managementは全国の拠点間輸送を担う幹線運送会社(キャリア)およびアマゾン社内関連部署と連携し、幹線輸送における様々なプログラムマネジメントを通じて輸送キャパシティの拡大と効率化に取り組みます。 · ...
-
Tokyo Amadeus Full time￥5,000,000 - ￥10,000,000 per yearThe Customer Success Management Senior Specialist ensures customers maximize the benefits of Amadeus products and identifies additional product opportunities. · Own Customer Success Plan: Involve customers in setting goals and defining KPIs. · Ensure Early Adoption and Usage: Pro ...
-
Tokyo GenesysWe employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. · Join the team and create the future of customer experience together. ...
-
Tokyo Dataiku ￥2,000,000 - ￥2,800,000 per yearWe are seeking an experienced Senior Customer Success Manager to join our Customer Success team in Japan. · Responsibilities:Actively serve a portfolio of assigned accounts based in Japan · Gain an understanding of clients' use cases and desired business outcomes · ...
-
Tokyo Rockwell Automation Full timeWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. · Own a portfolio of critical Plex Software accounts. · ...
-
Tokyo Dataiku ￥2,000,000 - ￥2,800,000 per yearWe are seeking an experienced Senior Customer Success Manager to join our Customer Success team in Japan. · Actively serve a portfolio of assigned accounts based in Japan, including some of the world's leading organisations in industries such as manufacturing, financial services, ...
-
Tokyo Dataiku Full time￥2,000,000 - ￥2,800,000 per yearWe are seeking an experienced Senior Customer Success Manager to join our Customer Success team in Japan.We are looking for a highly skilled professional who will drive customer adoption, retention, and growth while ensuring exceptional customer experience. · ...
-
Tokyo Rockwell Automation+As a Senior Customer Success Manager (CSM) for Plex MES in Japan, you will manage some of our most strategic and complex manufacturing accounts. · +Own a portfolio of critical Plex Software accounts and serve as the primary post-sale contact for executive stakeholders. · Act as ...
-
Tokyo OutSystems ￥80,000 - ￥160,000 per yearWe are looking for a Senior Customer Success Manager to be based in Tokyo, Japan. As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. · OutSystems enables enterprise teams to build AI-powered ...
-
Tokyo Integral Ad Science ￥6,000,000 - ￥12,000,000 per yearThe Senior Customer Success Manager will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. · Develop and maintain the multi-year strategic client relationship for Global accounts to ...
-
Tokyo Integral Ad Science Full time￥1,200,000 - ￥2,400,000 per yearThe Senior Customer Success Manager will support the Customer Success team to provide exceptional service and value realization to our clients, with strong focus on global acting accounts. · Account Management · Develop and maintain the multi-year strategic client relationship fo ...
-
Tokyo Autodesk ￥9,000,000 - ￥12,000,000 per yearWe are seeking a Senior Customer Success Manager based in Japan who has a customer-first mindset and passion for building long-term relationships. · Support customers in prioritizing projects and initiatives that deliver maximum ROI.Establish measurable success criteria aligned w ...
-
Tokyo Autodesk Full time￥1,000,000 - ￥1,400,000 per yearWe are hiring a Senior Customer Success Manager based in Japan who has a customer-first mindset and passion for building long-term relationships. · This position offers a highly rewarding opportunity to make a significant impact on both customers and Autodesk. · The successful ca ...
-
Tokyo Salesforce ￥5,400,000 - ￥10,800,000 per yearThe Customer Success Manager will serve as the customer's trusted Tableau advisor and become an extension of their workforce through various areas of personalized service. · In this role you will be identifying and addressing both business and technical concerns, requests, and al ...
